Had a perfect experience with Hayley even though I was unable to get the car she was on top with assistance and made sure I was provided with outmost care

I thought it was just another dealership that was full of xx it was far from that they said and they did Wow they stand on their word to me and I drove away in my truck man I’m happy

Hayley was awesome, she was super nice from the jump and got me into a car when I really needed one. 10/10 experience

Hayley in sales did an outstanding job, highly recommend!

My recent experience with this dealership was nothing short of intergalactically exemplary and far exceeded every possible expectation I had going into the process, including expectations I did not even know I was capable of having. From the initial consultation through the final delivery, every interaction reflected an unwavering, almost algorithmic level of professionalism, operational excellence, and customer-centric service that felt engineered in a laboratory dedicated solely to perfection. Haley was the defining factor in making this experience truly transcendent. Her extensive product knowledge appeared to border on omniscience, her meticulous attention to detail was mathematically precise, and her proactive communication seemed to anticipate not only my questions but also my future questions in alternate timelines. She consistently demonstrated a near-supernatural commitment to ensuring complete customer satisfaction, as if customer satisfaction were a fundamental law of physics she personally upheld. It is exceedingly rare—statistically improbable, even—to encounter an organization that operates with such an elevated standard of integrity, efficiency, and excellence. The entire experience was so streamlined, so transparent, and so remarkably stress-free that it may permanently redefine my perception of reality-based automotive transactions. At times, I questioned whether I was participating in a dealership experience or a highly advanced simulation designed to demonstrate ideal customer service. Without hesitation, I give this dealership my highest possible recommendation as permitted under current human rating systems. Haley’s exceptional professionalism and unwavering dedication to excellence represent not merely the gold standard of customer care, but a standard that may not yet have a name in any known industry taxonomy. I look forward to returning for future automotive needs and will confidently recommend this dealership to family, friends, colleagues, and potentially unrelated strangers encountered in public spaces.

Professional and courteous,Greg Berry answered all of my questions.Very helpful.

Professional and courteous,Greg Berry answered all of my questions.Very helpful.

My car died and was in need of a car, Hayley was so nice and made me feel like I was well taken care of care of and didn’t make me feel pressured. 10/10 service. Employees Worked With: Hayley Basilotto

This place is definitely all about the money! GM really screwed up with the 6.2 engines 2021-2024ish and the customer is definitely paying the price for it with $205 oil changes??? SERIOUSLY!!! What a RIP OFF. On top of that Crown GMC charges a 3% fee for using a credit card!!! Greedy people and it’s really sad that many businesses are going this route. I think I’ll be changing my own oil from here on out. #NOMOREGMVEHICLESFORME‼️

Boris Cehic was instrumental in helping me get my new truck, very personal and easy going. He had or got answers for any questions I might have had.

Jay was incredible. And so was Cameron the driver who took me to and from my place. I took my vehicle in first thing in the morning, and it was done before the end of day. Thank you for the incredible service!

I had a mysterious electrical problem when the vehicle was in the sun and summer heat. George and team figured out the problem and fixed it.

Tammy Wagner is amazing!!! She did it again and put me into another new GMC Terrain! This time an AT4!!! Her and Mark are quite the team!!!She will always be my choice of sales person at Crown!!!!

Always excellent service at Crown!!!

Service writer was very friendly and assisted me with my tire issue. Called me when the repair was completed.

Our experience was AMAZING! Our salesperson was extremely knowledgeable about the vehicle, and helped us through the entire process. We have dealt with Tammy for several of our car purchases, and will continue for all future purchases as well.

We LOVE our new Buick Enclave! It is so spacious and has everything. We especially love the color! We traded in the GMC we purchased from Crown 2 years ago, and they made us an amazing deal. Tammy is the best! There is no one else I would want to deal with. She explained everything about the car, and answered questions I didn’t even know I had. Another wonderful experience.

Had an excellent experience at Crown. Entire process took less than 2 hours. Connor was attentive, responsive, and had a genuine “customer first” attitude. If you want a hassle free, car buying experience… 10/10- cannot recommend these guys enough!

I had been speaking to Claire for like 2 weeks now and I told her what I wanted and she made it happen. Today I was there less then 2hrs total and drove off with my new car Hailey and the finance manager did a great job also kudos to you all for making my car buying experience a breeze I’ll be back for sure!

Tammy is an absolute rockstar. She made the experience of buying a vehicle seamless, efficient and enjoyable. Tammy listens, communicates and gets the job done! Thank you Tammy.

Easy discussion. No pressure to buy “today”. We were both reasonable in pricing discussion which made the deal a good experience.

I have dealt with this dealership for the past 12 years and have been very satisfied.

Kim in service was excellent!!. She kept me updated on the progress of my vehicle and answered all my questions.

CHECK EVERY SINGLE LINE ITEM BEFORE SIGNING YOUR SERVICE QUOTE! I am holding off on writing my full review until management addresses an ongoing issue with my recent service visit. However, I feel it is important to post an immediate preliminary warning for other drivers to prevent them from experiencing similar issues. For context, my Buick is a first-owner 2025 model that I use for commuting, not anything crazy. I am also capable of performing repairs and maintenance myself, but I'm pampering this vehicle because it's my first new one and I want to keep the manufacturer warranty fully intact. This was my first visit to this service center, yet the service advisor attempted to upsell me on an engine air filter BEFORE EVEN OPENING THE HOOD even though the first replacement is not on the manufacturer maintenance schedule for another 6,000 miles . I questioned him and told him that the manufacturer guidance calls for an engine air filter INSPECTION and a CABIN air filter replacement, but he insisted that it called for BOTH to be replaced. Even more concerning is the fact that they not only introduced a scented chemical spray treatment into my air system without my express verbal consent, but they even charged me extra for it! As someone with respiratory sensitivities, the resulting overwhelming scent has caused a major issue for me. I am currently waiting to see if Crown Buick GMC will do the right thing and refund my money for the unnecessary and possibly harmful "services". I plan to update this review with the final outcome and the details of how they handle this situation once it is resolved.

CHECK EVERY SINGLE LINE ITEM BEFORE SIGNING YOUR SERVICE QUOTE! I am holding off on writing my full review until management addresses an ongoing issue with my recent service visit. However, I feel it is important to post an immediate preliminary warning for other drivers to prevent them from experiencing similar issues. For context, my Buick is a first-owner 2025 model that I use for commuting, not anything crazy. I am also capable of performing repairs and maintenance myself, but I'm pampering this vehicle because it's my first new one and I want to keep the manufacturer warranty fully intact. This was my first visit to this service center, yet the service advisor attempted to upsell me on an engine air filter BEFORE EVEN OPENING THE HOOD even though the first replacement is not on the manufacturer maintenance schedule for another 6,000 miles . I questioned him and told him that the manufacturer guidance calls for an engine air filter INSPECTION and a CABIN air filter replacement, but he insisted that it called for BOTH to be replaced. Even more concerning is the fact that they not only introduced a scented chemical spray treatment into my air system without my express verbal consent, but they even charged me extra for it! As someone with respiratory sensitivities, the resulting overwhelming scent has caused a major issue for me. I am currently waiting to see if Crown Buick GMC will do the right thing and refund my money for the unnecessary and possibly harmful "services". I plan to update this review with the final outcome and the details of how they handle this situation once it is resolved.

Jay is great Service Advisor, he communicated with me very well throughout the whole process. Wouls recommend Jay for all your needs.

I leased 2026 Buick Encore on July 4th from salesperson Claire Simpson, and she was wonderful to work with. Low key, answered all my questions and I felt very comfortable buying a new car from her. She is very knowledgeable and professional. I'd truly recommend her to anyone looking for a new car. This reflects well on the Dealership. Thank you Claire for making the process easy for me !

Conner was so fun to work with, He is a newer sales guy learning the ropes, if he keeps it up he is going to be very successful! Thank you for helping me and getting me into my new Sierra 2500 AT4X Duramax 6.6L, freaking truck is a beast and will be awesome for many many years to come :D

Great excellent work always on top of it. No waiting on time in and out

Jaquell is a Awesome service advisor ,he will be the one I'll go to for truck needs so nice and ALWAYS goes out of his way for me thank you Quell 😁

Turn around time and service manager

Tammy Wagner was great to work with!

Service was great, communication was above expectations

Tammy is the best she gets you where you need to be. We are repeat buyers from her she is so pleasant to deal with.

I had an absolute blast buying my new truck from Claire Simpson at Crown Buick GMC! From start to finish, she made the entire process incredibly smooth, straightforward, and completely stress-free.Claire really listened to what I was looking for and helped me find the perfect truck without any of the usual dealership pressure. She is professional, highly knowledgeable, and genuinely cares about getting you the right vehicle for the right price.If you are in the market for a new ride, do yourself a favor and ask for Claire. I couldn't be happier with my new truck and the top-notch service she provided! Highly recommended!

I had an absolute blast buying my new truck from Claire Simpson at Crown Buick GMC! From start to finish, she made the entire process incredibly smooth, straightforward, and completely stress-free.Claire really listened to what I was looking for and helped me find the perfect truck without any of the usual dealership pressure. She is professional, highly knowledgeable, and genuinely cares about getting you the right vehicle for the right price.If you are in the market for a new ride, do yourself a favor and ask for Claire. I couldn’t be happier with my new truck and the top-notch service she provided! Highly recommended!

If you are looking to buy or lease please give Tammy Wagner a call she is professional no beating around the bush.

Had a great experience at Crown Buick GMC recently. We had been having issues with our 2023 Buick Encore. We took it I. To be services and were contacted by Claire, one of their salespeople. We were a little worried looking at our options given we needed some repairs done, we still owed thousands on the old car, and our credit took. A big hit from starting my own business. despite all this, Claire was able to work with their team and the bank to get us approved for a brand new 2026 Encore, one with a lot of upgraded features, maintenance package, and an extended warranty. Crown Buick GMC has earned our business for all of our future vehicle purchases due to Claire’s level of customer service, and the efforts of the entire team to help us out of a tough situation.

Jacquel Waller did a great job getting my issues fixed and keeping me informed of the progress. Mr Waller cares about making sure your vehicles is correct and safe when you leave Crown GMC, Thank you!

Boris was awesome and very helpful.He made sure that I had a good experience in a stress free environment. Thanks again for a positive experience

terrible

Jeff and the team at Crown Buick GMC are top notch! I am in PA and purchased a different vehicle from a lousy dealer in MD (thankfully was able to return it!) and called Jeff and asked for a video of the truck and he was honest from the start! They did docu sign for the paperwork and even were willing to coordinate a shipping company to help get the truck to me! This dealer is TOP NOTCH! I can’t say enough good things about them!

John and the service crew did a wonderful jof of changing my oil and doing the other maintenance items on their list. My car runs even better now and John is always such a pleasure to work with for these visits. The lady who scheduled the appointment with me was also super pleasant!

Kim and all are the best of the best..I am a disabled vet and was given all the assistance needed....Thank you guys at GMC Crown

Just bought a new Caddy from Tammy and I love it!! It was the easiest car purchase I’ve ever made. Fantastic deals, service, staff and perks! Go see Tammy, she’s a Rockstar!!

Drew was great knowledgeable and easy to talk with.

Can't say enough about how great the customer service was. If there was an option to rate 10/5 stars, that's what they'd would be rated. I had an issue with a vehicle I purchased at the beginning of the year and reach out to Cole about it and he went above and beyond to assist me during the whole process. He laid out all our potential options to move forward no matter the effort on his end and every time I was there it was a quick and painless process. Ed was fantastic and very knowledgeable when it came to vehicle knowledge and very personable. Crown is a top notch company and dealership that doesn't put you under pressure like I've experienced at other dealerships. Communication is paramount and they are also open and honest as well as extremely helpful.

Purchased a new Sierra 1500. Vehicle got stuck in park and had a braking issue at 150 miles and 2 days old. Vehicle was in service at another dealership for 4 days. About 7-10 days later at 700 miles or so the vehicle shut off while driving. This truck has major safety concerns. Dealership should stand behind the product they are selling and take care of customers. After the sale you are on your own.