My experience with Kim at Crown Buick GMC was fantastic. She truly went the extra mile to assist me and made the whole process smooth and hassle-free. Kim was friendly, took the time to explain everything clearly, and patiently answered all my questions. It was clear she genuinely cared about making sure I was well taken care of. If youre looking for a service advisor whos honest and really has your best interests in mind, Kim is definitely the person to see!

My experience with Kim at Crown Buick GMC was fantastic. She truly went the extra mile to assist me and made the whole process smooth and hassle-free. Kim was friendly, took the time to explain everything clearly, and patiently answered all my questions. It was clear she genuinely cared about making sure I was well taken care of. If you’re looking for a service advisor who’s honest and really has your best interests in mind, Kim is definitely the person to see!

Kim Mooore is the best Service Advisor that I have ever worked with. She is friendly, knowledgeable, professional, and goes above and beyond to make my experience great and painless. First Class, and I highly recommend you use her for all your service needs.

Kim Mooore is the best Service Advisor that I have ever worked with. She is friendly, knowledgeable, professional, and goes above and beyond to make my experience great and painless. First Class, and I highly recommend you use her for all your service needs.

If this is too long- here’s the cliff notes: I’ve brought my car in twice the past 2 weeks for a total of 5 days and the basic request still not fixed. The most frustrating part though is the lack of communication. During that 5 day period, I only received 1 phone call. I understand if there are delays or unforeseen problems, but why didn’t anyone contact me? My previous experiences here were good so that’s why I rated 3 stars. I brought my car in on a Weds morning for standard service, fix the chrome out on my back window, and address a recall. At the end of the day Weds, the service manager called and asked if they could keep the car 1 more day as they needed more time. That was fine by me and I appreciated their communication. Fast forward to Friday afternoon and I still didn’t hear anything about my car, so I went in to get it. Come to find out they did the standard maintenance but not the recall or tape fix. I was upset because not only was my car not done, it wasn’t done during the period they said it would, and didn’t communicate any of this back to me. Fast forward to the next week, I scheduled another appointment to address the 2 unfinished items. I drop it off at 7:30am on a Tuesday and my service manager promised it would be done that day. The end of the day comes and goes and don’t get any courtesy call letting me know the status of my car. Another day goes by and still no call. Finally, I call on day 3 to pick up my car and they say it’s ready. Heres the kicker- tape still wasn’t fixed and no one told me. I can understand if there’s a back order or delay in inventory, but why didn’t anyone tell me?

I bought a 2020 Certified pre-owned Buick Enclave with 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and others in a potentially dangerous situation. I immediately drove it back to the lot and since it was 7:30 the doors were locked. Knocked on the door and someone took my keys and said they would send to service the next morning. Had to Uber home. Here we are over 2 weeks later and being told there is no ETA as the part needed is back ordered. So I am now paying for a car that Immediately went into the shop, and could potentially be there for up to 6 months, maybe longer. I asked for a refund given the situation but only offered an exchange for something the same price, which there happens to be nothing in inventory. I knew something was fishy with this dealership when about 8 months ago I came in to test drive a Mercedes but was told the manager had driven it home for the night. All the way to Sarasota. I shouldve listened to my better instincts and avoided this dealership as its obvious they treat their used cars like garbage. I would avoid buying anything from this dealership if you can.

I bought a 2020 Certified pre-owned Buick Enclave with 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and others in a potentially dangerous situation. I immediately drove it back to the lot and since it was 7:30 the doors were locked. Knocked on the door and someone took my keys and said they would send to service the next morning. Had to Uber home. Here we are over 2 weeks later and being told there is no ETA as the part needed is back ordered. So I am now paying for a car that Immediately went into the shop, and could potentially be there for up to 6 months, maybe longer. I asked for a refund given the situation but only offered an exchange for something the same price, which there happens to be nothing in inventory. I knew something was fishy with this dealership when about 8 months ago I came in to test drive a Mercedes but was told the manager had driven it home for the night…. All the way to Sarasota. I should’ve listened to my better instincts and avoided this dealership as it’s obvious they treat their used cars like garbage. I would avoid buying anything from this dealership if you can.

Bought a certified pre owned 2020 Buick Enclave with 53,000 miles on it on Friday. 30 seconds after driving off the lot the steering became so stiff I could barely turn the wheel, becoming a danger for myself and other drivers. A message popped up saying Service Power Steering, Drive with care. I immediately turned around and drove it back to the dealership. Although I probably should have had it towed due to how dangerous it was. Was texted the next morning saying the car needs a new steering rack and will be in the shop until Monday. Was not offered a temporary car and was denied my request for the car to be re-inspected, being told sometimes things break. Had to Uber home.. The dealership is fixing the car under the warranty claim and will get compensated by the manufacturer. So they are actually making money off of selling me a lemon and have denied my most basic requests after putting me on the road in a dangerous situation. Makes you question the inspection process of this dealership, especially when they deny a second inspection. I havent heard anything except a text telling me when the car would be ready. Absolutely zero customer service. Please avoid this dealership at all costs. **update** The part needed, a steering assembly, is back ordered with no ETA. Could be weeks, months. Was offered a loaner car 3 days after being in for service. Other than that, havent heard from anyone in management and the dealership is acting as this is business as usual. Again, DO NOT buy a used car from here.

Had a strange issue with my car over the weekend. John Grundon was the only one who could figure it out. Crown fixed my car quickly and explained everything in detail. Excellent service, as usual with Crown. Thank you!

Had a strange issue with my car over the weekend. John Grundon was the only one who could figure it out. Crown fixed my car quickly and explained everything in detail. Excellent service, as usual with Crown. Thank you!

The service advisor Jacquel Waller was very helpful and knowledgeable. He checked everything I was concerned about and gave me some helpful information. I was very satisfied with the service. Will look forward to have him on my next visit.

The service advisor Jacquel Waller was very helpful and knowledgeable. He checked everything I was concerned about and gave me some helpful information. I was very satisfied with the service. Will look forward to have him on my next visit.

I've been bringing my cars here for over 10 years and this is the first bad experience I've had. I brought my car in due to something going on with the thermostat, they had an initial idea of what might be the issue but I had to wait for a full diagnosis the next day. I had to call because no one had reached out to me about was going on with my car. It wasn't until after 3:30 I finally got information. I'm upset that not only did they wait till almost the end of the day, but they had also ended up doing a full inspection of my car telling me other things wrong with it. My car was just in there not too long ago, I know it needs some additional, non safety issue work. I brought it in for one thing and they waste time going over the whole car!!! Now I'm stuck having to pay for a rental car until Monday when they can fix it. Parts are available, it just took so long to diagnose, even though they already had a code of what was the possible issue. I did not get to speak with my usual advisor who typically works with me and the person I did speak to was not understanding my concerns. I asked about coming in to go over the repair and costs and he said he already explained everything to me over the phone so why would I want to come in unless it's to speak to the manager. Unfortunately I wasn't able to because I had to be somewhere after finally getting my rental. The advisor also never notified the car rental place that I would be there and to give me their discount even though he said he would. Overall it has been a very frustrating and expensive ordeal. I know my car is old with a lot of miles, but it's all I have and can afford right now. I choose to continue to go to Crown because they have always worked with me and helped me out rather than finding another shop or mechanic. But today I just felt like I was an afterthought and they didn't want to be bothered. Who knows if and when someone would have called me about my car if I hadn't called first? I'm just very disappointed and upset and I hope this is just a fluke experience. I hve always recommended Crown to friends for cars and service, but I would be hesitant to do so now.

Tammy made it easy to not live at the dealership to get my encore. I spent only the time to sign paperwork after work to purchase my vehicle. She has also remembered me when at the dealership for service.

When at the dealership for service, there is a case manager given for a line of clear communication. Kim Moore has been the best associate that has taken the time to work with me for service. I have had my Karen moments due to previous distrust in my last dealership and being mismatched with another associate that was not the best match for me. This dealership and service department is a must check in with me for a new or used vehicle. The extended warranties' are the best investment that I have made from the dealership. It cost more on the top of the purchase price but they have more than paid for themselves in parts and loaners.

When at the dealership for service, there is a case manager given for a line of clear communication. Kim Moore has been the best associate that has taken the time to work with me for service. I have had my Karen moments due to previous distrust in my last dealership and being mismatched with another associate that was not the best match for me. This dealership and service department is a must check in with me for a new or used vehicle. The extended warranties' are the best investment that I have made from the dealership. It cost more on the top of the purchase price but they have more than paid for themselves in parts and loaners.

Tammy made it easy to not live at the dealership to get my encore. I spent only the time to sign paperwork after work to purchase my vehicle. She has also remembered me when at the dealership for service.

Thank you, Crown Buick GMC and John G. in service! I just needed an oil change today. The service I received was outstanding! Thank you always for making me want to keep coming back for my car needs. :-)

Thank you, Crown Buick GMC and John G. in service! I just needed an oil change today. The service I received was outstanding! Thank you always for making me want to keep coming back for my car needs. :-)

This dealership screwed me over bad ! I will stick to the facts ! My vehicle was in an accident. Crown Buick GMC collision center handled the repair. A portion of the repair consisted of replacing the driver side headlight assembly. After picking up my vehicle I discovered that there was a headlight out, on the driver side, so I opened up the back of the assembly to check the bulb and there was no bulb… Only a wire/plug hanging there… I reached out to the man who handled my repair, Tony Matthews, and he told me to send him the receipt/invoice for the new bulb/installation . I sent him the invoice from Scranton GMC Buick and after about a week he told me he was not going to reimburse me and that I should contact my insurance company ! In my opinion neither Tony Matthews or his manager have any integrity whatsoever… They do not possess enough honesty between them to admit they made a mistake and they are much more comfortable with allowing me to pay for their mistake… I think they are absolutely pathetic and I would never advise anyone to do business there ! 👎👎👎

John was very helpful and could get me in to be scheduled for my car issue same day. I am very appreciative. Thank you!

The service manager Bill was so amazing and so was the service rep John that helped us. Highly recommend, have had GMCs from this dealership for over 10 years! Thank you for all of your help! Facility was clean and had great wifi, so I could continue working while I waited.

Jacquel (Jay) Waller expertly managed service and detailing of two of our vehicles with outstanding customer service. One vehicle, a 2017 one of a kind Black Widow Pickup Truck was thoroughly inspected, to only need a battery replacement, and was detailed for only its 3 time, as we keep it in pristine condition and mostly garaged - an incredible truck. He also managed service and detailing of our 2023 Acadia AT4 which we just love! The entire service team at Crown Buick GMC is "our team". We have relationships that span years, and they continue to provide "over the top" service. We needed flexibility with scheduling due to sidewalk and driveway construction on our property and street, and Jay was right there to help us. We were able to have our vehicles serviced while all concrete cured. Time and time again, "our team" provides Gold Star customer service! Thank you all! If your survey allowed it, I would select "outstanding" for all my answers! With gratitude, Pat Quigley and Tristam Lynch

I put my deposit down on a new EV Hummer the first day. This dealership CHOSE not to honor that and sold it out from under me. They are sending me my deposit, or so they said.

Our salesman was Jeff Steinmetz, he took care of us professionally and quickly! We were very happy with our car buying experience there, no pressure and in and out in a reasonable time.

Jay Waller is awesome. He always makes sure my Envision is well taken care of.

Once again I have received excellent service from Crown Buick GMC St Petersburg, Fl. John Grundon and Bill Hevel are professional and friendly. I trust them completely. Wouldn't go anywhere else. They save me money and time. I expect you will feel the same.

John Grundon and Crown GMC St. Pete has always exceeded my expectations! The staff is always friendly. If you are waiting for your car to be serviced, the waiting area is inviting, with complementary, coffee, and water along with vending machines, TV and free WiFi if needed. If you have to get back to work or home, the courtesy van is an option that I use and is very convenient. John Grundon, is a very courteous, professional and knowledgeable. John is always patient with me with ALL of my questions. He listens to my needs and concerns first and explains things to me thoroughly so that I understand what the need is for service on my vehicles. Thank you Crown GMC and thank you, John!

I can't thank your service team enough for helping me navigate through my 2nd party extended warranty. John G and Bill H went above and beyond to help me get a certain part covered that my warranty said it didn't cover. But in the end it did. You guys save me hundreds and I am so appreciative. And that is why you have me as a customer for life.

Another great visit and happy to be back as I sold my Buick a couple of years ago, but happy to say I got another, just so I have the piece of mind to know who is servicing it. Bill Hevel and his crew is amazing. Professional, courteous, and knowledgeable. John Grundon was so transparent, honest, friendly and completely upfront to pricing, and what was needed. He even helped me go through all my warranty contracts to let me know what they do and don't cover. Above and beyond, thank you

John Grundon is one of the most helpful and friendly person I have met. He explains everything clearly and upfront for you so you are not confused or charged anything you didn't want or need. If you have any question about what he says he explains everything with a lot of patience, respect, and with admiration.

They took care of me when I was in desperate need of help. I was 700 miles from home and needed to get home quick. I couldnt believe that they were able to get me back on the road in one day. I would recommend this dealership to anyone. Thanks again to John the service writer for keeping us updated. All the staff at Crown were very helpful in trying to deal with our situation.

Tammy found the car I wanted and helped expedite my purchase. She was courteous and knowledgeable

John Grundon was very helpful with my service. I give him Very high marks and would request him again.

Howard Wilson did an excellent job of working with me and explaining the cost of repairs.

Service advisor John Grundon very knowledgeable and honest. Will continue to use this dealership as they can be trusted.

My husband and I are loyal customers of Crown Buick GMC due to their exceptional, professional dealership team - from sales to service. Today, we give our 5 star plus rating to our sales manager Tammy Wagner. We have and continue to enjoy a relationship of respect and trust with Tammy, so that she knows our preferences in vehicles and goes above and beyond to ensure that our needs are exceeded. Thank you Tammy! Today, you excelled again! We also want to thank Max Salz, our financial associate, with whom we share this same relationship, who closes our deals with expertise and expedience. Customer service is built on personal and professional relationships. These are the star-ratings my husband and I applaud with all persons we encounter, and give thanks to Tammy who makes our deals happen and Max who helps us finalize our purchases. To all searching for a vehicle, we gladly direct you to Tammy Wagner! She will exceed your expectations! With Gratitude, Pat Quigley and Chris Lynch 10.12.22

Always professional and service and customer oriented . This the second car I have purchased from Crown Buick and Tammy Wagner has been my sales rep and she is very oriented toward her customer needs.

We had a great experience with our salesperson Spencer Guy. He was very knowledgeable and helpful in making our buying experience go smoothly.

JOHN GRUNDON provided excellent service. He kept me informed and made sure i knew what was going on with the car. He made sure the car was really evaluated to meet my concerns. He is easy to talk to and explains everything in detail.I think he should be in management. He is a pleasure to work with all the time.

Quick, easy, and fastest car purchase ever made. Drew Oleson, David Boldin and Max Saltz made it the simplest purchase ever.

This is the third vehicle I have bought/leased from Tammy Wagner. Tammy always provides a great customer experience. She is very knowledgeable and goes the extra mile and makes me feel welcome at all times. I will certainly recommend the dealership and Tammy to friends and family.

Thanks to Spencer Guy and Boris Cehic for a quick, seamless professional buying experience. Spencer and Guy were very helpful and knowledgeable.

Always a good experience with a five star dealership ,friendly staff and good product knowledge. Jacquel Waller great knowledge of what needs to be conducted and keeping things updated on my GMC Terrain Denali. Thank You J Great Service visit. Hats off to Brian Certified Technician who generally i request did the work on my vehicle always giving top service fair pricing and keeping me in the loop for vehicle future maintenance down the road. Thanks Again Crown Buick GMC for the pleasant as always service visit. Best Regards

Thank you Tammy Wagner for the amazing customer service! I will be recommending all my friends and family to you!!

22k service for our truck went great! John G took time to go over the vehicle with detail. Vehicle was completed in the time promised, washed and in perfect condition.

Jacquel Waller is very pleasant and helpful. Always a pleasure visiting Buick. However, Wasnt happy about paying $60 for a free battery install though. The old battery was only 18 months old. I shouldnt have been charged at all.

Hannah Hurley was the best knowledgeable person that made me feel welcomed. She went above and beyond to help us even with having a 2 year with me. She gave her stuff to color with and we both enjoyed the experience. I would highly recommend going to Crown Buick GMC and see Hannah.

Jay always greet you with a smile get the job done and always making sure he satisfied his customers