I totally recommend this place and my salesman Claire was the best! super helpful and professional got myself a GMC sierra my dream truck!

I do NOT recommend this dealership for service. Brought our 2018 Buick Enclave to have a diagnostic check on the air conditioning in March 2026. They said both the front and auxiliary evaporator cores were leaking, and both needed to be replaced, at a total cost of $5266. This seemed to be an excessive estimate after doing a bit of research. So I took our vehicle to another Buick dealership. Had them run the same type of dye diagnostic check on the air conditioning for a second opinion. They said only the auxiliary evaporator core was leaking and the front evaporator core was fine and not leaking. They charged a total of $1600 to repair the air conditioning. I would rate Crown Buick service department no stars if I could. If you do choose to get a service estimate at this dealership, I strongly suggest you get a second opinion. Better yet, I recommend you skip this dealership and save yourself the time and trouble.

This dealership engaged in LOAN PACKING and DECEPTIVE FINANCING practices. Deceptive trade practices. Unconscionable deals. Misrepresentation in financing, added multiple unnecessary warranty products into your loan. etc. Gap insurance all is included in your insurance policy. (not an extra insurance needed) If you got scammed, You're not stuck in this-a lot of people successfully challenge these exact situations. REPORT THIS: FLORIDA ATTORNEY GENERAL'S OFFICE FEDERAL TRADE COMMISSION CONSUMER FINANCIAL PROTECTION BUREAU

recently just left for a service that I didn't get no need and the employee stole stuff out of my trunk. They stole my Milwaukee drill that I do work with do not take your car here the employees steal and the managers don't care.

recently got a 2021 GMC 2500, and while it's a strong and reliable-looking truck, it did come with a few problems. There was a weird noise coming from the engine, along with noise in the brakes and from the tires while driving. On top of that, the battery was leaking and had corrosion on it, which needed attention. Even with these issues, I'm still glad I got the truck, and I'm working on fixing the problems so it can run the way it should. And I also made a appointment with José Castillo to check my truck, and I asked for a rent truck for free but they said u have to for 2 weeks,two days later they said that my truck was fixed, he said the brakes is just clean , the motor noise is normal , the noise in the tires is because the truck is in auto and supuse in 2wd ,and the battery needs to be replaced, and I have to pay the half price for the new battery. I payed 180 for half of the price of the battery.Two days later I called again because the car had the same problems and the light of the air filter is on,I gave them my car again and they said that I needed to change my filter, and I had to pay 50 dollars.when it was in the dealer they opened the hook to check the filter and I realized that they didn't replace my battery,in that moment that got made because I payed for that battery two days ago. Then I realized that the mechanic was not professional and didn't know what he was doing, and I felt scared and I felt like I didn't trust them. The next month I called again because I got worried for the engine noise,iAd appointment and I brought it to the best mechanic with a lot of experience there,he checked my truck just by listening to it nothing and he said that it was normal,then I realized that it was going to be hard because nobody wanted to help.I talked to the manager and he didn't want to help me. Long story short i brought my truck to Brandon Cadillac and they checked my car and said that you have to replace the engine, replace the bracks, and the pitman arm. I got made because I bought a certicate truck and in reality the car was in really bad condition I felt frustrated and betrayed. I did a complain for the GM corporation they said sorry for what happened in this situation so they decided to actually help me, they gave me the car January 13 2026, they gave me my car in good condition they fixed all of it. But I had to pay 1500. If u ever want to buy a car at Crown Buick GMC don't I am begging.

I will never buy a car at a dealership they cost $3,000 for an addendum buy something that I don't need but some place else

Sales with Mike Hunter 5 Star - Service sucks!!' No callbacks or communication . Left car a week and nothing got done correctly or at all!!! Will not recommend just bc Service means everything once you drive off their parking lot!!!

I bought a 2020 Certified pre-owned Buick Enclave with 53,000 miles from Boris and about 30 seconds after driving off the lot the power steering froze up. Could barely turn the wheel, putting myself and others in a potentially dangerous situation. I immediately drove it back to the lot and since it was 7:30 the doors were locked. Knocked on the door and someone took my keys and said they would send to service the next morning. Had to Uber home. Here we are over 2 weeks later and being told there is no ETA as the part needed is back ordered. So I am now paying for a car that Immediately went into the shop, and could potentially be there for up to 6 months, maybe longer. I asked for a refund given the situation but only offered an exchange for something the same price, which there happens to be nothing in inventory. I knew something was fishy with this dealership when about 8 months ago I came in to test drive a Mercedes but was told the manager had driven it home for the night.... All the way to Sarasota. I should've listened to my better instincts and avoided this dealership as it's obvious they treat their used cars like garbage. I would avoid buying anything from this dealership if you can.

Service is always GREAT but the salesperson has done nothing but LIE. We sent 2 referrals and never received anything like we were promised. My business partner bought a truck through the same salesperson and she promised new floor mats and never came through and that has been 6 months ago. The referrals have been since February 2024 and December 2024. Not good for business at all.

Used to be my go to dealership for years , last NEW car we purchased the brake calipers had rust before the 4th payment.. waited over two weeks to hear from service department (after they took pictures) never responded. Finally after complaining to the switch board operator she sent them a email , then I got a call from the service department saying ( they found the pictures on their phone the night before and forgot to show them to the technician) . Made an appointment and they said because I live two miles from the gulf was the reason for rust . Called Tammy who was a go to for 3 other cars and she said she would call us back .. still no response. Sorry the dealership isn't trustworthy

Terrible customer service. I've called / emailed 5 times over the course of Dec and Jan to the service dept for a simple bedrail install (and a new tire on a 2024 Sierra) 5 calls in six weeks and still not scheduled. I called Tasca GMC in Clearwater and it was taken care of in 5 minutes. This is not the first time I've had trouble with Crown. I'm done with them. I even escalated to the General Manager...and guess what...never got back to me. Clearly the lack of customer service is systemic from the top down. Bryon Minton

This review is about the service Department and how you should never just trust them. I deleted my original post after receiving a call from Service manager ............. The service manager did call me after seeing this review and promises that it was a communication error. All I can say is we will see.. Trust is earned. I am sure if you are reading this you are doing your research. Although they are pricey they do good work, the service rep on the other hand is a salesman. In my case I knew what was wrong and I only wanted the problem I came in with fixed and the Rep tried to sell me something in addition to my needs. His communication to me was not good. However the Manager on his call to me was clear that he would use this as a training point and talk to his Service reps. Point is if you need the work done they do good work. If you are going in for an oil change and they tell you you need other work done, thats what you need to question. Can it wait? Get a second opinion, in my case, I am a mechanic and I can do the work myself if it is something I want to do.

This review is about the service Department and how you should never just trust them. I deleted my original post after receiving a call from Service manager ............. The service manager did call me after seeing this review and promises that it was a communication error. All I can say is we will see.. Trust is earned. I am sure if you are reading this you are doing your research. Although they are pricey they do good work, the service rep on the other hand is a salesman. In my case I knew what was wrong and I only wanted the problem I came in with fixed and the Rep tried to sell me something in addition to my needs. His communication to me was not good. However the Manager on his call to me was clear that he would use this as a training point and talk to his Service reps. Point is if you need the work done they do good work. If you are going in for an oil change and they tell you you need other work done, thats what you need to question. Can it wait? Get a second opinion, in my case, I am a mechanic and I can do the work myself if it is something I want to do.

Excellent dealership. I drove over an hour to visit and see what they had. I am so glad that I did. Very friendly, no pressure, straightforward and hassle free. They made the process of selecting the right truck and quickly gave me a good price with all applicable rebates I could get. So glad I found this dealership. I will definitely give them another shot at business the next time I need a car or truck.

Excellent dealership. I drove over an hour to visit and see what they had. I am so glad that I did. Very friendly, no pressure, straightforward and hassle free. They made the process of selecting the right truck and quickly gave me a good price with all applicable rebates I could get. So glad I found this dealership. I will definitely give them another shot at business the next time I need a car or truck.

Today I came into Crown Buick GMC VERY excited to make a purchase. Unfortunately I was not met with the same excitement. I spoke to one of the salesmen over the phone, to which he answered any questions I had and sent me over a link to check out their inventory. However as soon as I walked in, I felt like they were not interested in taking care of me at all. Not sure if it's because of how I looked or if they just did not believe I was going to make a purchase. The salesman was very snarky and just did not care to make a sale, to the point where I had to repeat to him what I was wanting. I decided to speak to a sales manager, who did not help me either!! I was met with the same rude attitude. To be quite honest, it ruined the entire experience for me.

I didn't end up purchasing from the Crowne Buick location, but I wanted to leave a review for Kyle. I wasn't looking for a GMC vehicle, but they had what I was looking for based on my preferences of used SUVs. Kyle took about an hour with me to test drive, answer my questions, and share with me their offer on the car. As I wasn't making a decision that day (I was looking at 5 of the same models that weekend in various locations), he understood that there wasn't any hard feelings if I decided to not go with him. I would have loved to do business with him based on his personality and willingness to help me find what I was looking for in a not-so-pushy manner. Ultimately, I did go with a different trim package that had about 10,000 less miles, so it really came down to best value for my dollar. If I could have picked who I wanted to buy from, Kyle would have been at the top of my list! Thank you, Kyle, for the attention to detail and help you provided to me. If anyone I know is looking for GMC cars or even something pre-owned at the St. Pete lot, I would send them Kyle's way in a heartbeat!

I bought a car from them and they said they were a good company and there was a warranty on the vehicle for 6000 miles or 6 months. I drove it for less than 2 months and less than 3000 miles and the car started leaking oil from the motor. They said the warranty would not cover that. I called the company and they said they would help with 10% which is nothing. They gave me the price of $4K to fix the problem. It is a big lemon and a bad business when the company doesn't stand by its cars. They did not inspect this vehicle and sold it to me for almost $30K dollars. The car is a 2017 Yokun Excell Model GMC with 105k miles driven and which is not a cheap car either. $30,000 I paid for it. What a waste of money and now I have to deal with this lemon. Completely unfair.

I had service for a small oil leak. They replaced the oil pan gasket, oil filter gasket and water pump billing me $2K. A few days later I noticed the oil problem was not fixed and my car is now leaking more oil. Do not go to Crown GMC for auto service.

Bought my Yukon XL Denali from Crown GMC in 2021. A few small issues and routine services have put me in front of John Grundon in the service department a few times. He has been very professional, polite, understanding, and knowledgeable. I have painted some parts of the my truck and they did great at a good price. John is the best and they do good work. I generally don't like dealerships but I am very pleased with Crown and specifically with John Grundon.

had to bring in my Buick Envision for a warranty covered small cosmetic problem and Howard Wilson took great care of me. decided to get oil changed and safety check while i was there. have been to Crown many times for service and it's always a great experience.

I took my escalade there to get a simple air bag recall and when I got it back there was a air bag light on that was not on when I took it there I talk to the manager agreed to pay diagnostic to see what's wrong with it because of course it couldn't be a faulty part or human error it sat there for a week and a half and they still never looked at it kept trying to tell me I need to spend 450.00 to fix a bad negative wire (that was not bad just dirty ). first before they would work on it. And I also left 3 messages for the Manger to call me back and never got a phone call

This dealership sold me a car and writhing 24hrs the car needed a transmission. The general managers response was "I've bought cars that needed work and I just had to deal with it". Also sold me a car with brake pads below 3mm. Joke of a dealership. The general manager here runs an actual clown show.

After having a bad experience at a local Chevrolet dealership, I brought my Suburban to Greg Barry who had serviced my last two Yukons. Greg was very professional and timely in servicing the vehicle and seamlessly integrated this vehicle back into his service department- he followed through with the extended warranties and took care of every detail. It was a wonderful experience and when I came to pick up my vehicle I left our son's car with him to service next. Very happy to be back at Crown GMC with our vehicles. Click to Copy

One of the better service experience of a dealership, ask for Lexi she was polite an very communicative with me, I had to drop it off an being from out of town I was hesitate because dealership always seems to find something "extra". Needed to have a throttle bottle replaced or was told by another dealership, was holding out but drove to Florida an it popped back up a few times as a error code so took it in Explained my deal an Lexi found another option was up front said this could take care of my situation, but it could not work an still have to replace the throttle. The option worked an Lexi saved me extra 800. So being the experience I had I would definitely tell you to give Lexi an Crown Buick a try

Leon helped found the truck of my dreams. He was very friendly and his service was impeccable. I was so excited to see the Denali when we arrived to the dealership. Everything he told me about the truck helped me make an informed decision on my purchasing a vehicle. Crown GMC is a dealership that I would highly recommend to anyone, especially if you are looking for something beautiful and with top notch service.

Yesterday, I had the opportunity to work with Boris at Crown Buick GMC to get me into a new GMC Sierra. This was my first experience purchasing a vehicle from Crown GMC and I cannot say enough good things about the dealership and the people that work there. I shopped around quite a bit with some other vehicle brands and dealerships, and I can promise you that you that by far Boris at Crown was the most honest, down to earth, and genuine sales person I worked with. More important than anything, Boris is not "pushy" at all. He will make sure you are getting the vehicle that suits you best and you are happy with. In addition to that, Boris & Crown provide very clear pricing to their vehicles. There are no "BS" charges or hidden fees that you will see at other dealerships (especially given the current market conditions). Another thing to note is that Crown gave me the highest offer for my trade compared to 3 other offers.  Lastly, I can say the whole process & experience was quick & efficient... typically buying a car can take hours and you will experience a salesman going back & forth and constantly disappearing. This was not the case at Crown. Boris was with us throughout the entire process and even consistently offered snacks and drinks and even made us a plate of nachos with chicken & queso! When my wife's lease is up next year we will be heading straight back to Crown to see Boris. In summary, save yourself the time & frustration of going anywhere else. Go see Boris at Crown, he will take care of you.

Yesterday, I had the opportunity to work with Boris at Crown Buick GMC to get me into a new GMC Sierra. This was my first experience purchasing a vehicle from Crown GMC and I cannot say enough good things about the dealership and the people that work there. I shopped around quite a bit with some other vehicle brands and dealerships, and I can promise you that you that by far Boris at Crown was the most honest, down to earth, and genuine sales person I worked with. More important than anything, Boris is not "pushy" at all. He will make sure you are getting the vehicle that suits you best and you are happy with. In addition to that, Boris & Crown provide very clear pricing to their vehicles. There are no "BS" charges or hidden fees that you will see at other dealerships (especially given the current market conditions). Another thing to note is that Crown gave me the highest offer for my trade compared to 3 other offers.  Lastly, I can say the whole process & experience was quick & efficient... typically buying a car can take hours and you will experience a salesman going back & forth and constantly disappearing. This was not the case at Crown. Boris was with us throughout the entire process and even consistently offered snacks and drinks and even made us a plate of nachos with chicken & queso! When my wife's lease is up next year we will be heading straight back to Crown to see Boris. In summary, save yourself the time & frustration of going anywhere else. Go see Boris at Crown, he will take care of you.

Mr Schrock I did call and was told you would call me back when you're in the office. You never did. So not only did your salesman lie about this truck but obviously customer service isn't a priority either. Crown Buick GMC has ruined my opinion of GMC. I am a first time GMC owner. Wont buy a second.

I had the pleasure of dealing with Adam Krupa today at Crown GMC. Professional...VERY pleasant..and because of that and the way he made me feel comfortable....I bought my pre-owned Chevy Silverado from him. I always seem to have buyers remorse after I buy a newer vehicle...but not this time. I felt confident in my decision to buy...all because of Adam. Max Saltz in Finance made it quick and easy to finalize my transaction. Great job guys!

Go see Boris if you're in need! He was absolutely wonderful throughout our entire process of buying a new truck today. Very informative and thorough. Answered all of our questions and we never felt pressured at all. 5 star service from beginning to end! Thank you!

John G in service was absolutely phenomenal! As a young woman I usually feel very stressed going to a dealership because I don't understand a lot about cars. John was so clear and helpful. He ended up saving me about $2400 for a service by coming into work on his day off to work out a deal for me. As a nurse I am always helping other people so it was so incredibly refreshing to have John be so kind and helpful during such a stressful time! I will be back!

If I could give more stars I would! The whole experience was wonderful from start to finish. Our salesman Tony was terrific! Everyone there was so friendly and helpful. Tony, Dave, Jason, Mark, Robert, Teddy and Jeff all made this such a great experience. We will definitely recommend them & buy our future cars from them!!!

Crown Buick went above and beyond to get me into the car of my dreams. My salesman, Chris, was very patient with me and thoroughly explained all the ins and outs of my new Cascada. The store manager, Harley, even stopped by to make sure I was well taken care of and took time to ensure that I had the best deal they could find on this car. Harley's relaxed and low-pressure demeanor helped take the stress off of buying a new vehicle. Harley and Mark both worked hard to find a price and finance rate that I was comfortable with. My finance manager, Mark Fernandez was a huge help in this process as well! Car buying can be a daunting experience, and Mark made sure that I was comfortable and understood all of the finance terms of my loan. Mark was very kind and was able to reassure me every step of the way, despite my nervousness. I can be a very high-maintenance customer, but Harley, Mark, and Chris catered to my every need. They created a great experience for me that I will share with my friends and family.

Where do I begin? I am in the market for a pickup truck due to my new job.I am currently on my third lease with Crown in the St Pete area. I have referred 2 of my family members to Crown as well. That's a total of 5! You would think my business is appreciated their but apparently it's not too important. My original "product specialist" Joe who was fantastic and gave me a customer friendly deal has moved on to Ford which I was sad to hear. So, I tried Tammy at first. I gave her my information and let her know I was a loyal Crown customer. We communicated through text instead of email on her request and she was not very tentative to me at all. I gave her my terms and she hardly countered. When she did give me an offer she wouldn't tell me what kind of Sierra it was for?? The communication ended on her part so I decided to reach out to Joe and he recommended Lisa to me which I most say was even worse. Again, through text messaging she couldn't work with my offer and I explained how my current lease was pretty similar and she told me she was going to take it to her manager and get back with me. Two days later no response. I then texted her to give me managers phone number so I can deal directly with him since the "product specialists" didn't seem to want to earn or work for my business. I called him and left a message. He called back and left me a message and I called him back and left a message. Two days since and no call back. Looks like after 5 years and 5 deals I will look elsewhere for a pickup truck. Maybe I will try Joe at Bradenton Ford! Don't waste your time with "product specialist" who are only trying to make the most on their end and not appreciate valued customers.

I love my new Buick Envision! Tammy Wagner was super helpful as usual. She always keeps me in the loop when she knows my lease is coming to an end and remembers which car it was that I was looking forward to driving next. I would recommend her to anyone looking for a new or used car.

After spending three weeks looking for the perfect truck Mike Mathis introduced me to David Boldin and Ben Schmits. After careful research and consideration we found the perfect vehicle for me. The company I work for has purchased numerous vehicles from Crown over the years and there's a reason for that. They have a great staff and care about their customers.

Crown Buick GMC was an amazing dealer. They worked through everything with me and made the process super easy. Tammy Wagner helped me with the whole process and was very helpful make sure to ask for her if you go! I highly recommend this dealer.

A great dealership headed by Craig Blacklidge GM, Savoy GSM Mike Mathis and great sales person Tammy Wagner.They are car people and have a consulative approach to help you find a good deal.Most dealers do pressure. They truly want it a win win deal for everyone. Sometimes theywill tell you not the right time to trade. Has anyone ever told you that?

Great experience. Tammy Wagner took care of me and sold me a beautiful truck. I had a minor issue with it 7 days later and Malibu and the service department took care of the issue right way. Thanks!

Tammy Wagner is simply the most AMAZING Sales Lady. She went above and beyond to make sure what we wanted we received!!!! She stayed late for as did the Finance Guy to make sure everything was completed so all we have to do is slip in and pick up tomorrow. Absolutely love Tammy. This is the 3 vehicle we have bought from her and we will continue dealing with her in the future. What a HUGE asset this Lady is to Crown Buick. Not only is she the best at what she does but she is also such a wonderful caring person. She is interested in you as a customer and as a human being. If you are in the market for a new car there isn't anyone better to handle your deal than this wonderful woman!!!!!!! Tell her Claudia sent you!

Tammy Wagner and Amy Simpson are the best sales consultants! Made the whole transaction rest while getting us every incentive and discount they could! We'll definitely be back!

Tammy Wagner is who you want to see at this dealership! Awesome sales associate! Great experience!

Knowing Tammy Wagner is knowing how car sales and service is supposed to be done. Not only did I buy a car from Tammy, my wife, my daughters, my son, my sons-in-law, my daughters-in-law, my sister-in-law, my mother, and several of our friends have all bought cars from her. She definitely makes us all feel like family.