Richard Sweedler

Aug 19, 2026

Google

I live in Connecticut, the Toyota dealers in my own state were unwilling to help me find a replacement vehicle for my 2021 RAV4 that someone totaled on me. Much appreciation goes out to everyone involved with locating and delivering me my new 2026 RAV4 at Lia Toyota of Wilbraham Massachusetts

Ralph Neclerio

Aug 16, 2026

Google

Buyer be aware! The entire sales transaction took place online. The sales manager kept me informed and answered all but one of my requests. Before electronically signing the loan documents, I requested the loan term change from 60 days to 72 days by email and phone conversations. When I signed the documents to meet the dealership’s end-of-month deadline, the loan term remained at 60 months. I notified the staff involved in the transaction; I want the loan term to change from 60 days to 72 days. The salesman said I can address my request when I take delivery of the vehicle. On delivery day, the salesperson did not address my request or fully explain the vehicle’s features. Since then, I have sent follow-up emails and left phone messages about this issue, but I have not received a response. Another deceptive automotive dealership!

2025 TOYOTA TACOMA DOUBLE CAB/TRD SPO Owner

Aug 16, 2026

Carfax

Staff very friendly and thorough. Vehicle serviced completed in scheduled time frame.

Vic

Aug 11, 2026

Google

Roger was awesome! He was very helpful through the whole process! And Rick in finance was also great! Low pressure from both of them and they made the process very easy. Go see Roger!!

Lorraine Alves

Aug 11, 2026

Google

Cassie Cloutier was welcoming, knowledgeable, and helpful. Service for my Prius went well and I received much needed information regarding possible issues.

Marian Reyes Lugo

Aug 1, 2026

Google

I had an incredible experience with Lia Toyota! It started with a seamless chat session where they set up an appointment for me with Brian. When I arrived, the chat representative was waiting for me and personally introduced me to Brian, who walked me through the entire appraisal process and listened to exactly what I wanted. I fell in love with a Highlander that had just arrived. It had a few scratches, but Brian promised they would be buffed out and detailed and they kept that promise perfectly.When a credit issue popped up, the loan processor, Michael, went out of his way to help. He told me if I could get approval through my current lender, they would honor their initial contract. Thanks to his guidance, I got the approval, and Michael was genuinely thrilled to help me finalize everything. Because of bad weather, they kept the SUV for four days to finish the detailing and scratch removal, and it looked perfect when I picked it up.Even when we realized there was only one key fob, the sales manager, Alek, came out to personally apologize and handle the situation with total kindness. As a courtesy, Brian even installed the crossbars I bought online. A week later, I had a hitch and wiring installed, and the service was prompt and professional. To top it all off, I accidentally left my wallet in the vehicle, and a total "Wonder Woman" named Cindy found it and kept it safe for me! Buying a car is never easy, but Lia Toyota treated me like family. I am forever grateful!

Brenda Lavalley

Jul 28, 2026

Google

David greenlaw is an amazing service tech

Noreen Miller

Jul 26, 2026

Google

Cassie Cloutier was the person who welcomed and served me at my 3rd complimentary service check at Lia Toyota. She was pleasant, knowledgeable and efficient in getting my car evaluated and showing me to the comfortable visitors waiting area..I also appreciated being able to get my new inspection sticker at this visit. I will definitely return to Lia for my RAV4 service needs

Daniel Carmody

Jul 25, 2026

Google

Both Dave and Nicole did an outstanding job in assisting me with my service, recall and warranty items at Lia.

Candy Rivera

Jul 24, 2026

Google

Awful awful awful service!!! Waited 2 hours and 20 minutes before my car ever made it into the bay after being informed that service would take up to 1.5 hours! The delay should have been communicated out of respect and consideration!

Paul Mailhot

Jul 23, 2026

Google

My daughter made an appointment for an oil and filter change and a tire rotation on her 2025 Corolla with 8,000 miles on it , The service department charged her over $600.00 , they took advantage of a 19 year old girl that didn’t know any better they got her for a 2 wheel alignment and tire balance they got her for a $200 air conditioner service it works fine $325 for cabin air filter and an air filter NOT GOOD BUSINESS WE WILL NEVER BE BACK AT LIA TOYOTA EVER AGAIN IF I COULF RATE THIS DEALERSHIP A ZERO I WOULD STAY AWAY!!!!!!!

Keith Taylor

Jul 21, 2026

Google

I buy a new vehicle about once every 10 years and waited patiently for 6 months to find my Tacoma. Michael Wroth and Sales Manager Alek found my truck at my preferred cost and provided great communication. I would buy from them again without hesitation. Thank you!

becca mailhot

Jul 20, 2026

Google

I am a 20 year old female that was taken advantage of at the service department. I went in there for an oil change and tire rotation and walked out spending $600 on stuff I didn’t need done yet. I had no one there explaining to me what they were doing or why it needed to be done. I walked in and they saw a 20 year old who didn’t know what she was doing and they thought $$$. I will never go back there for a service on my car again.

loytron

Jul 20, 2026

Google

Their internet team offered me and took deposit information from me for a RAV4 that had been sold a month earlier, then they didn’t reply to me after three emails asking for a receipt and vehicle details. Incompetent and unresponsive.

Richard Durepo

Jul 19, 2026

Google

Great customer service by Nicole Bourassa. She kept me informed the entire time I was there about progress and options. I also had questions about the engine recall and she answered all the questions. She is a great asset to the company! Rick d

Borry Bc

Jul 18, 2026

Google

I love my car that I purchased at this location. But in having done so I also bought the auto and rim insurance. I have called the over 5 times to book an appointment so that I can get it looked at and I was told that they do not have anyone to come out. They stated that they will give me a call back when they get a hold of someone. 6 months later, I’m still waiting for someone to look at it so that I can have it fixed and or replaced. My rim insurance will run out before they fix the issue. I feel that they should not sell auto and rim insurance if they can’t provide the services. Is anyone else having the same issue? Not sure if this is something that needs to be reported to the BBB. I wrote this a few years ago never even saw the response… because I wrote it and left it alone. I wish I would have know you had responded I would have taken my car back! I am having them do my yearly maintenance on it today. 7/18/26

Maria R

Jul 16, 2026

Google

My experience was very pleasant and easy. No hustle no pressure. Amy Takorian was very communicative and friendly.

Jack Griffin

Jul 16, 2026

Google

I called service got a Amy on the phone she was so helpful I have a 2009 Camry she told me what to do and it WORKED lol And she scheduled me a great time to get my car in THANKS

Michael Soucy

Jul 16, 2026

Google

Amy Takorian provided an excellent service visit, from her initial greeting, her explanation of covered warranty services, to her pleasant and courteous conversation throughout my time spent at Lia Toyota! Would definitely continue my Toyota Corolla Cross servicing at this dealership as a result! Thank you!

Tony Tuttle

Jul 16, 2026

Google

I am regretting ever switching to a modern 2025 toyota tacoma! Absolutely terrible truck, between the electrical problems with the mechanical issues, I don't even know where to begin! I'm really disappointed with this dealership though! I went from one of the happiest person a year ago to a very dissatisfied and disgusted with toyota! My Toyota leasing company, customer service (( THE BANK )) has been really good to work with they currently HAVING me working with brand management. Maybe I'll have a new outcome!

Willy Luu

Jul 15, 2026

Google

I recent just picked up the new 26 Toyota Camry XLE and cannot say about how much i have enjoyed the car and how easy Goncelo Costa made this whole process!

Krystal Tuck

Jul 15, 2026

Google

Great experience with Lia buying my first vehicle in MA. They made the process fast and easy, and I got into an SUV that I love. Everyone I met was friendly and helpful, and Mike in finance went above and beyond for us. They are definitely trustworthy, good people.

Vincent Drew

Jul 12, 2026

Google

Mike Kaplan - Worth the Extra Mile – Exceptional Service at Lia Toyota! I recently purchased a brand-new Toyota RAV4 from Lia Toyota, and I couldn't be happier with the experience. Mike Kaplan was absolutely fantastic to work with from start to finish. He was patient, professional, knowledgeable, and incredibly helpful throughout the entire process. Buying a vehicle can sometimes feel overwhelming, but Mike made everything smooth, straightforward, and stress-free. This was my first vehicle purchase through Lia Toyota, and thanks to Mike, it was an extremely positive experience. He took the time to answer all my questions and made sure I felt comfortable and confident with my purchase decision. His dedication to customer service truly stands out. I also want to recognize sales manager Mike Binette, whose professionalism and support helped make this such a great overall experience. Given that I live only about a mile from Balise Toyota, I initially leaned toward purchasing there simply for the convenience. However, the outstanding experience I had working with Mike Kaplan and Mike Binette. made the decision to buy from Lia Toyota an easy one. I greatly appreciate the exceptional level of service I received and will gladly recommend Mike Kaplan to anyone considering a Toyota. If you're looking for a salesperson who genuinely cares about his customers and goes above and beyond to deliver a great buying experience, Mike is the person to see. Thank you, Mike and the entire Lia Toyota team, for making my new RAV4 purchase such a memorable and enjoyable experience! ⭐⭐⭐⭐⭐

Carmen Rivera

Jul 9, 2026

Google

Mike Caplan was very helpful. Got us to our new car, even when we wanted to go and look at the color of the car I wanted under the POURING rain. And he didn’t have an umbrella 🙁. He explained everything so I could understand. He went over and beyond.

Alice Majgier

Jul 2, 2026

Google

David Pedraza was very helpful and explained everything

Louis Reid

Jun 30, 2026

Google

David Greenlaw was very helpful and personable in my visit

Janet Walker

Jun 29, 2026

Google

These people are smart professional and work well with the customer. David Greenlaw is exceptional service person

Matthew Crawford

Jun 29, 2026

Google

They are nice. It's a dealership so obviously over priced. Alot better than balise

Shahwali Ranzoor

Jun 27, 2026

Google

Really worse experience then ever before Toyota dealership I spend two hours just for oil change

Ruth Stroshine

Jun 27, 2026

Google

Every aspect of my experience with Toyota servicing was excellent.

Elizabeth Blask

Jun 25, 2026

Google

I had a great experience working with all the staff at Lia Toyota. Shout out to Brian F, he made this process as smooth as possible!

Brianna Gilbert

Jun 23, 2026

Google

My fiance and I recently purchsed a 2026 Camry and had such a great experience thanks to Matt Jordan and Mike Robare. Matt was our main point of contact throughout the entire process and made everything incredibly easy. He was knowledgeable, professional, patient, and always available whenever we had questions. We never felt pressured, which was a HUGE difference compared to some of the other dealerships we visited. He handled just about everything for us, and honestly, it felt like I barely had to do a thing on my end other than show up and pick up the car. Mike Robare was equally fantastic on the financial side. He made the paperwork process simple, explained everything clearly, and ensured we were comfortable with every step. What is often the most stressful part of buying a car ended up being quick and painless thanks to his expertise. Overall, this was one of the easiest and most enjoyable car-buying experiences we've had. We absolutely LOVE (!!) our new car and highly recommend working with Matt and his team. 🚗

Barbara Sullivan

Jun 23, 2026

Google

Amy Takorian is a wonderful service person. She guided me through my car problem from diagnosis to final repair. She was knowledgeable, friendly, and professional. On the day of service she kept me updated on the process and made sure my time waiting was comfortable. Service was completed in a timely matter. All in all my experience was excellent.

Lindsey Eaton

Jun 22, 2026

Google

Mike Wroth was great to work with. Very smooth experience from start to finish.

Glenna Ford

Jun 21, 2026

Google

Amy Takorian was an excellent consultant. She explained all the work and cost.

Jim Foley

Jun 20, 2026

Google

Shane Jones got me through the initial inspection sticker process as fast as he could. I would suggest empowering the service writers with the ability to enter the code which over rides payment of inspection stickers for car purchasers. His having to wait 10 plus minutes to get a code is crazy.

Dave Ortendahl

Jun 20, 2026

Google

Friendly and responsive. Informative and kind. Kelly Murray and team were excellent to interact with.

Umut Ozkan

Jun 18, 2026

Google

2 hours oil change what oil change gold or diamond

Brian Harnedy

Jun 17, 2026

Google

Ordered parts for pick up, only to find out they had to order the parts. Never would have ordered the parts not being in stock

Tyler Kozik

Jun 16, 2026

Google

Thank you Michael Whitsett for everything. Couldn't have asked for anything more, we appreciate everything you did to make the process as easy as possible and done in such a short amount of time.