Philip Nadeau from Warren MA

Dec 7, 2025

Cars.com

My experience at Lia was excellent thanks to the assistance of Nicole Bourassa who kept me informed throughout the process.

Philip Nadeau

Dec 7, 2025

Cars.com

My experience at Lia was excellent thanks to the assistance of Nicole Bourassa who kept me informed throughout the process.

nathan

Nov 25, 2025

Cars.com

I wanna say how disappointed I am with Lia Toyota. I was nothing but clear with Lasharie and David about the vehicle I wanted and the price I came in for. I asked for an out the door price in paperwork and I was texted an image from a different phone number as assurance but now I am realizing the paperwork was a fake to get me to come in. We drove 90 minutes each way to come get our familys first new car and right away there was an error where we could either: (a) pay more for a car we didnt ask for, or (b) buy a car sign unseen. That really sucks and plays into the terrible reputation that car salespeople have rightfully earned. It was a big trust breaker. Hared my experience here. Don't trust them. Go to Carvana instead.

The Kemps

Nov 18, 2025

Cars.com

Nicole Bourassa was extremely attentive to my needs which made a basic car service appointment less of a burden. I will continue using the Lia Toyota service department as long as they continue hiring workers who care about the customer!

The Kemps

Nov 18, 2025

Cars.com

Nicole Bourassa was extremely attentive to my needs which made a basic car service appointment less of a burden.

The Kemps from Wilbraham

Nov 18, 2025

Cars.com

Nicole Bourassa was extremely attentive to my needs which made a basic car service appointment less of a burden. I will continue using the Lia Toyota service department as long as they continue hiring workers who care about the customer!

Bruce

Nov 11, 2025

Cars.com

Brian asked what I was looking for and my decision criteria. The paperwork was fast and they didn't try to sell me a lot of extras.

Bruce from Westford, MA

Nov 11, 2025

Cars.com

Brian asked what I was looking for and my decision criteria. The paperwork was fast and they didn't try to sell me a lot of extras.

Branden from Wilbraham, MA

Oct 25, 2025

Cars.com

Nicole Bourassa was amazing to work with. Professional and understanding. Looking forward to working with Nicole again for my next apts.

Branden

Oct 25, 2025

Cars.com

Nicole Bourassa was amazing to work with. Professional and understanding. Looking forward to working with Nicole again for my next apts.

Israel Lopez

Oct 22, 2025

Cars.com

Lia Toyotas service department is great , they keep you in the loop on your vehicle! Theyre truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

Israel Lopez from Springfield

Oct 22, 2025

Cars.com

Lia Toyota's service department is great, they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

Israel Lopez

Oct 22, 2025

Cars.com

Lia Toyota's service department is great, they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

Israel Lopez from Springfield

Oct 22, 2025

Cars.com

Lia Toyotas service department is great , they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

Israel Lopez

Oct 22, 2025

Cars.com

Lia Toyotas service department is great, they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

Israel Lopez from Springfield

Oct 22, 2025

Cars.com

Lia Toyotas service department is great, they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

irism5931

Oct 22, 2025

Cars.com

Shane Jones was very polite and helpful. He explained to us everything carefully and with very good patience answered all my questions. He was very professional and very knowledgeable with the details on the service that my vehicle had. He is a very smart person and I believe he has potential.

irism5931

Oct 22, 2025

Cars.com

Shane Jones was very polite and helpful. He explained to us everything carefully and with very good patience answered all my questions. He was very professional and very knowledgeable with the details on the service that my vehicle had.

Israel Lopez

Oct 22, 2025

Cars.com

Lia Toyotas service department is great , they keep you in the loop on your vehicle! They’re truthful on recommendations on your vehicle and no pressure to go ahead and accept those recommendations.

Gail

Oct 10, 2025

Cars.com

Just purchased my first Toyota from Lia..Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!

Gail

Oct 10, 2025

Cars.com

Just purchased my first Toyota from Lia. Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!

Gail from Chicopee MA

Oct 10, 2025

Cars.com

Just purchased my first Toyota from Lia..Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!

Gail from Chicopee MA

Oct 10, 2025

Cars.com

Just purchased my first Toyota from Lia. Shawn Roberge was my sales consultant. Was very knowledgeable and answered all my questions and concerns! Helped with setting up the vehicle after purchase! Great service!! Thank you!!

Kathryn

Sep 30, 2025

Cars.com

Very professional, excellent customer service! Special shout out to Nicole Bourassa. Appreciate her explaining everything so I could make decisions about my service.

Kathryn from Wilbraham MA

Sep 30, 2025

Cars.com

Very professional, excellent customer service! Special shout out to Nicole Bourassa. Appreciate her explaining everything so I could make decisions about my service.

Kathryn from Wilbraham MA

Sep 30, 2025

Cars.com

Very professional, excellent customer service! Special shout out to Nicole Bourassa.

Charmaine

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy tak.. called me by name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from Lia was a breeze. That was the best visit I have had since I bought that car..Amy you rock!!! Keep it up

Charmaine

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy called me by name as I pulled in. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from Lia was a breeze.

Charmaine from Springfield ma

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy took my name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from Lia was a breeze. That was the best visit I have had since I bought that car. Amy you rock!!! Keep it up.

Charmaine from Springfield ma

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy... called me by name as I pulled in...so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from Lia was a breeze. That was the best visit I have had since I bought that car...Amy you rock!!! Keep it up.

Charmaine

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy Tak... called me by name as I pulled in...so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from Lia was a breeze. That was the best visit I have had since I bought that car. Amy you rock!!! Keep it up.

Charmaine from Springfield ma

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy tak.. called me by name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from lia was a breeze. That was the best visit I have had since I bought that car..Amy you rock!!! Keep it up.

Charmaine

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy tak.. called me by name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with.

Charmaine from Springfield ma

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy tak.. called me by name as I pulled in. That was the best visit I have had since I bought that car.

Charmaine from Springfield ma

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy tak.. called me by name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from lia was a breeze. That was the best visit I have had since I bought that car..Amy you rock!!! Keep it up

Charmaine from Springfield ma

Sep 27, 2025

Cars.com

I felt known by my second visit. Amy called me by name as I pulled in..so too did Shane. As a customer service myself that was valuable to me. She was pleasant and easy to talk with. Getting me rides to and from lia was a breeze. That was the best visit I have had since I bought that car..Amy you rock!!! Keep it up

merilda56

Sep 25, 2025

Cars.com

Great service, special shoutout to Amy Takorian, David Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle.

merilda56

Sep 25, 2025

Cars.com

Great service, special shoutout to Amy Takorian, David Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfied and grateful for the excellent customer service they provided. My appreciation to those 3 individuals at Lia Toyota of Wilbraham.

Rannetta

Sep 16, 2025

Cars.com

I have always had a good experience when I visit Lia Toyota in Wilbraham. Whether Im getting my car serviced or when Im looking for a new one.

Mike Cartelli from Ware, Ma.

Sep 16, 2025

Cars.com

Cassie Coultier was very pleasant to me, this was important because this was my first toyota and first time having a dealership do scheduled service work for me. I actually left with a smile on my face! I'll be back.

Rannetta

Sep 16, 2025

Cars.com

I have always had a good experience when I visit Lia Toyota in Wilbraham. Whether I’m getting my car serviced or when I’m looking for a new one.

Mike Cartelli

Sep 16, 2025

Cars.com

Cassie Coultier was very pleasant to me, this was important because this was my first toyota and first time having a dealership do scheduled service work for me. I actually left with a smile on my face! I'll be back.

Rannetta from Springfield

Sep 16, 2025

Cars.com

I have always had a good experience when I visit Lia Toyota in Wilbraham. Whether I’m getting my car serviced or when I’m looking for a new one.

Franklin

Aug 23, 2025

Cars.com

Great service from Shane Jones. I will back be again. I like what he did for me.

Franklin from Springfield, MA

Aug 23, 2025

Cars.com

Great service from Shane Jones. I will back be again. I like what he did for me.

Justin Teasley

Aug 22, 2025

Cars.com

It was a great experience. Everyone was very friendly and Knowledgeable. Shane took good care of me.

Justin Teasley from Springfield, MA

Aug 22, 2025

Cars.com

It was a great experience. Everyone was very friendly and Knowledgeable. Shane took good care of me.

Justin Teasley

Aug 19, 2025

Cars.com

Bryan Farr was great!! Very knowledgeable and excellent customer service! I will definitely recommend Lia Toyota to friends and family

Justin Teasley

Aug 19, 2025

Cars.com

Bryan Farr was great!! Very knowledgeable and excellent customer service! I will definitely recommend Lia Toyota to friends and family.

Dave from Palmer ma

Aug 15, 2025

Cars.com

One of the most pleasure-able car buying experiences I’ve ever had .i was looking for a used car and they asked the right questions on what I wanted and found me the perfect car in my price range and it a timely manner (a week).Also went above and beyond making sure that it was 110% When it was delivered. The service was excellent from the beginning to the end from everyone there.i highly recommend trying them for your first stop. I was impressed.