JEP

Oct 21, 2025

Edmunds

Roger Larocque Was the salesman who listened and responded appropriately. Nothing to fear, resent, or avoid. All good

JEP

Oct 21, 2025

Edmunds

No stalling, no coercion Roger Larocque Was the salesman who listened and responded appropriately. Nothing to fear, resent, or avoid. All good

Mike J Soucy

Oct 9, 2025

Edmunds

Our overall experience was really great, particulary with our salesman Mike Whitsett. He made the whole process of our purchase worthwhile. An excellent, knowledgeable and courteous salesman!

Mike J Soucy

Oct 9, 2025

Edmunds

1st time with Lisa Toyota of Wilbraham! Our overall experience was really great, particulary with our salesman Mike Whitsett. He made the whole process of our purchase worthwhile. An excellent, knowledgeable and courteous salesman!

Randy

Sep 11, 2025

Edmunds

Amy Takorian, Customer Representative was very friendly and helpful processing my vehicle's 20,000 mile maintenance. She kept me informed during the process. I was in and out as quickly as possible.

Randy

Sep 11, 2025

Edmunds

Fast & Friendly Service Amy Takorian, Customer Representative was very friendly and helpful processing my vehicle's 20,000 mile maintenance. She kept me informed during the process. I was in and out as quickly as possible.

John Vayda

Aug 15, 2025

Edmunds

Quick and Easy Service was thorough, quick and easy. Performed scheduled service and recommended other things that should be done but was not pushy.

Dr James Lee

Jul 15, 2025

Edmunds

Amy Takorian did an amazing job during my most recent visit in the Service Department at Lia Toyota in Wilburham, MA just recently. She allowed her wonderful personality to be on display and it certainly made my visit a delight. She explained the delay, which involved unforeseen back-ups in the Service Dept. and due to my extended wait time, she opted not to charge me for the detailing done one the interior of my vehicle. This was greatly appreciated. I was so sorry to hear about the death of my favorite Salesman, Mr. David Benitez. I am still rocked by that revelation. In all things God knows whats best and condolences to his family.

Dr James Lee

Jul 15, 2025

Edmunds

Service Please Amy Takorian did an amazing job during my most recent visit in the Service Department at Lia Toyota in Wilburham, MA just recently. She allowed her wonderful personality to be on display and it certainly made my visit a delight. She… explained the delay, which involved unforeseen back-ups in the Service Dept. and due to my extended wait time, she opted not to charge me for the detailing done one the interior of my vehicle. This was greatly appreciated. I was so sorry to hear about the death of my favorite Salesman, Mr. David Benitez. I am still rocked by that revelation. In all things God knows what’s best and condolences to his family.

Ann Rooke

Jul 7, 2025

Edmunds

Had my truck serviced at Lia Toyota Wilbraham As usual the service was done in a timely maner and everything was explain clearly by the service advisor Cassie Cloutier who was very professional and helpful

Ann Rooke

Jul 7, 2025

Edmunds

Service Had my truck serviced at Lia Toyota Wilbraham As usual the service was done in a timely maner and everything was explain clearly by the service advisor Cassie Cloutier who was very professional and helpful

Michael

Jul 5, 2025

Edmunds

Professional and Responsive Service in Great Facility Our Sales Consultant, Vaughn Haughton, was super friendly and professional, and responded promptly with updates the delivery of our recent lease. There was no hard sell and we felt we were dealt with fairly and honestly. The facility at Lia… Wilbraham is spacious, spotless, and comfortable. We were very happy with the overall experience.

Donald N

Jul 4, 2025

Edmunds

I've been a loyal Lia Toyota service customer for +10 years. This was my second time to this location. By chance, the first time I was assigned Amy T., as my service advisor. I was very pleased with her rapport. So much so, that upon requesting a second service appointment I chose her over about seven other service agents. Upon arrival for my appointment her demeanor towards me was very positive, like she was happy to see me again. As I was the same of her. The other Lia Toyota in Northampton is the same distance and I drive by that town on my way to work. But my experience with Amy T., at Lia Toyota of Wilbraham. It is worth it to me to drive an extra mile or two to receive 'exceptional' customer service.

Donald N

Jul 4, 2025

Edmunds

Attention to detail. I've been a loyal Lia Toyota service customer for +10 years. This was my second time to this location. By chance, the first time I was assigned Amy T., as my service advisor. I was very pleased with her rapport. So much so, that upon… requesting a second service appointment I chose her over about seven other service agents. Upon arrival for my appointment her demeanor towards me was very positive, like she was happy to see me again. As I was the same of her. The other Lia Toyota in Northampton is the same distance and I drive by that town on my way to work. But my experience with Amy T., at Lia Toyota of Wilbraham. It is worth it to me to drive an extra mile or two to receive 'exceptional' customer service.

Amy Takorian

Jun 30, 2025

Edmunds

The staff are so eager to help and direct you to the right person if needed

Amy Takorian

Jun 30, 2025

Edmunds

Amy Takorian was the perfect definition of excellence.She was so profession The staff are so eager to help and direct you to the right person if needed

Amy Takorian

Jun 30, 2025

Edmunds

Amy Takorian was the perfect definition of excellence.She was so profession The staff are so eager to help and direct you to the right person if needed

Katherine Diehl

May 22, 2025

Edmunds

Roger Laroque, salesman at Lia Wilbraham, was wonderful to work with. Roger was very knowledgeable, informative, quickly understanding about my likes and dislikes. He has a natural kindness so working with him is easy and pleasant. He helped me buy exactly the car I needed. I couldnt be happier with a salesperson.

Katherine Diehl

May 22, 2025

Edmunds

Great people Roger Laroque, salesman at Lia Wilbraham, was wonderful to work with. Roger was very knowledgeable, informative, quickly understanding about my likes and dislikes. He has a natural kindness so working with him is easy and pleasant. He… helped me buy exactly the car I needed. I couldn’t be happier with a salesperson.

Marimar C

Apr 8, 2025

Edmunds

Service advisor Hipolito I had a pleasant experience getting my car serviced at Lia Toyota of Wilbraham. Service advisor Hipolito Narvaez-Fontanez was very courteous and informative. He addressed all my concerns and was a great assistance. I will definitely be… returning for my next service.

Art

Mar 3, 2025

Edmunds

Good experience if you know what car.you want and are willing to do most of the research and work involved in the purchase. LIA is a busy dealership which is evidence of its popularity and success. Both salesperson Rafael Dilone and finance manager Richard Greenaway were pleasant and helpful. They gave us a good deal on our new car, however dealing with multiple customers simultaneously can create lengthy wait times. Timely communication and inconsistent attention to detail when processing the sale led to some careless mistakes which the dealership was willing to correct but still caused some us unnecessary delays in getting our new vehicle which we love.

Art

Mar 2, 2025

Edmunds

Great Dealership and Car Good experience if you know what car.you want and are willing to do most of the research and work involved in the purchase. LIA is a busy dealership which is evidence of its popularity and success. Both salesperson Rafael Dilone and finance… manager Richard Greenaway were pleasant and helpful. They gave us a good deal on our new car, however dealing with multiple customers simultaneously can create lengthy wait times. Timely communication and inconsistent attention to detail when processing the sale led to some careless mistakes which the dealership was willing to correct but still caused some us unnecessary delays in getting our new vehicle which we love.

Art

Mar 2, 2025

Edmunds

Great Dealership and Car Good experience if you know what car.you want and are willing to do most of the research and work involved in the purchase. LIA is a busy dealership which is evidence of its popularity and success. Both salesperson Rafael Dilone and finance… manager Richard Greenaway were pleasant and helpful. They gave us a good deal on our new car, however dealing with multiple customers simultaneously can create lengthy wait times. Timely communication and inconsistent attention to detail when processing the sale led to some careless mistakes which the dealership was willing to correct but still caused some us unnecessary delays in getting our new vehicle which we love.

Ron

Feb 3, 2025

Edmunds

Great work Very professional, very knowledgeable

Ashley Acevedo

Sep 25, 2024

Edmunds

Very pleased David Benítez always gives me and my family excellent advice, he makes the car shopping experience less nerve wrecking and more of a happy experience!! Wouldn’t do it with anyone else.

John s

Sep 19, 2024

Edmunds

Great friendly and fast Great people all friendly with smiles on there face and there quick to help u

Addy

Sep 17, 2024

Edmunds

Service The services were good. I like the fact that a text is sent from cassie if there is any additional service needed. Also seeing the pictures make the decision easier. All around service was very good. Thank you

Mandy R

Sep 16, 2024

Edmunds

Mark Poirier was a great salesman who made the process of buying a car quick and easy. He was very knowledgable and provided great service. The dealership itself is very clean with tons of friendly staff, and has a great selection of cars.

Mandy R

Sep 16, 2024

Edmunds

Lia Toyota Mark Poirier was a great salesman who made the process of buying a car quick and easy. He was very knowledgable and provided great service. The dealership itself is very clean with tons of friendly staff, and has a great selection of cars.

Anthony Scaglione

Sep 15, 2024

Edmunds

Lia service staff provided emergency assistance to my wife and I after we experienced a mechanical failure following a wheel bearing replacement by another private mechanic. Nicole Bourassa along with Service Tech Chad Sr. And other great Lia staff provided excellent service and quickly discovered and solved the issue. We are so grateful to all of you.

Jim Fay

Sep 14, 2024

Edmunds

This is the third Camry we have leased from Lia Toyota in Wilbraham. Mark Poirer was the salesman for each transaction. We have confidence in Mark and in Lia Toyota for our purchase. When a 2025 Camry with our specifications was not any where, Mark found one, yet unbuilt, that was perfect for us. We are very please with our new car and with how Mark was able to take time to go over the differences in the new Camry.

Anthony Scaglione

Sep 14, 2024

Edmunds

Emergency Assistance Rendered to two travelers Lia service staff provided emergency assistance to my wife and I after we experienced a mechanical failure following a wheel bearing replacement by another private mechanic. Nicole Bourassa along with Service Tech Chad Sr. And other great… Lia staff provided excellent service and quickly discovered and solved the issue. We are so grateful to all of you.

Jim Fay

Sep 14, 2024

Edmunds

Our third Camry This is the third Camry we have leased from Lia Toyota in Wilbraham. Mark Poirer was the salesman for each transaction. We have confidence in Mark and in Lia Toyota for our purchase. When a 2025 Camry with our specifications was not any… where, Mark found one, yet unbuilt, that was perfect for us. We are very please with our new car and with how Mark was able to take time to go over the differences in the new Camry.

Anthony Scaglione

Sep 14, 2024

Edmunds

Emergency Assistance Rendered to two travelers Lia service staff provided emergency assistance to my wife and I after we experienced a mechanical failure following a wheel bearing replacement by another private mechanic. Nicole Bourassa along with Service Tech Chad Sr. And other great… Lia staff provided excellent service and quickly discovered and solved the issue. We are so grateful to all of you.

Jim H

Aug 19, 2024

Edmunds

David Greenlaw is a knowledgeable, helpful service advisor who gets the job done right the first time. Lia Toyota of Wilbraham is a good place to service your Toyota. Prices are more than competitive and the workmanship is good. I am a picky customer with my auto service. So if I am happy that says a lot...................Jim H

Jim H

Aug 19, 2024

Edmunds

Great service with David Greenlaw and Lia Toyota of Wilbraham David Greenlaw is a knowledgeable, helpful service advisor who gets the job done right the first time. Lia Toyota of Wilbraham is a good place to service your Toyota. Prices are more than competitive and the workmanship is good. I am a… picky customer with my auto service. So if I am happy that says a lot...................Jim H

Joseph Gazar

Aug 14, 2024

Edmunds

Kelly Murray, and Cassie Cloutier, are terrific service advisers. They let you know what is needed for your car and the estimated price. They keep you advised during visit and promptly inform you when job is complete. The work is always completed correctly. I am very satisfied with the service at Lia Toyota of Wilbraham, MA.

Joseph Gazar

Aug 14, 2024

Edmunds

Great service at Lia Toyota Kelly Murray, and Cassie Cloutier, are terrific service advisers. They let you know what is needed for your car and the estimated price. They keep you advised during visit and promptly inform you when job is complete. The work is always… completed correctly. I am very satisfied with the service at Lia Toyota of Wilbraham, MA.

Johhny B

Aug 12, 2024

Edmunds

Go to David green law he will take care of u quick

Johhny B

Aug 12, 2024

Edmunds

David greenlaw was very helpful Go to David green law he will take care of u quick

Pete Vinson

Jul 8, 2024

Edmunds

Customer Review Was treated with professionalism and friendliness.

2025 Camry Owner

Jun 22, 2024

Edmunds

Great Experience Tyree Mack was my Salesperson. He was very polite, professional and had an excellent grasp of the product information. He allowed me to take a 45min. test drive that allowed me to verify the torque the car had, and that made a big… difference.

Donna S

Jun 14, 2024

Edmunds

Excellent service As usual, excellent service. While my car was in for brakes they did an inspection and called to tell me that I had a nail in one of my tires. I knew there was something wrong because it kept going soft but just didn't take the time to get… it looked at. Problem solved! Cynthia Patrick is always pleasant and very helpful.

Erika Crosby

Jun 4, 2024

Edmunds

Easy process Thank you to Ricardo Rodriguez-Martinez for all the help in buying my new Toyota Corolla Cross . The process was easy . I highly recommend Lia Toyota of Wilbraham

Mike L

May 26, 2024

Edmunds

We got it! Ricardo Rodriguez-Martinez was very helpful in procuring a 2024 Toyota Sienna for us!

Linda

May 11, 2024

Edmunds

Lia Toyota is always great Cassandra Cloutier explained everything and work is always done on time

Linda

May 11, 2024

Edmunds

Great Lia Toyota is always great Cassandra Cloutier explained everything and work is always done on time

CGoonan

Apr 2, 2024

Edmunds

Easy to book an appointment and schedule was flexible . Cassie Cloutier was easy to work with.

CGoonan

Apr 2, 2024

Edmunds

Super nice Easy to book an appointment and schedule was flexible . Cassie Cloutier was easy to work with.

Lak

Mar 16, 2024

Edmunds

My service appointment for the maintenance items that were due for my car went smoothly and quickly. Unfortunately there was a nail in one of my rear tires and my conventional battery in my hybrid was nearing end of life. I had to get them both taken care of as well so the price tag ended up being double. I am so grateful to David Greenlaw for helping me reduce the cost some with discounts. Labor for the work can be very expensive and hard to afford. He was also understanding, professional, knowledgeable and personable and I trust his guidance on which maintenance items to prioritize since I cannot do them all at once. 4 stars for the labor price, 5 stars for the quality of work and 5 stars for David.