Reviews
34Anonymous
May 8, 2026
FacebookMy daughter bought a Toyota Camry from this Toyota dealer and also paid extra for the tire and rim warranty. When her rim got damaged and the tire went flat because of sidewall damage, the dealer refused to cover it. They said the rim was “bent but still holding air,” so it was not covered. Then they also refused to replace the tire because the tread was “too low.” In my opinion, they are very quick to sell these warranties, but when you actually need coverage, they always seem to find a reason to deny the claim. I would not recommend buying tire and rim protection from this dealer. Read the warranty details very carefully before paying extra.
Anonymous
Oct 27, 2025
FacebookHorrible salesmen. They don't know the product they are selling!!
Anonymous
Aug 28, 2025
FacebookI bought a 2025 Highlander Hybrid from Lia Toyota about a year ago. I love the car, but the Dealer sells “Zurich Protection” at closing, an expensive coating that doesn’t work! Service is lacking.
Anonymous
Jul 30, 2025
FacebookWe recently got a new Rav4 at Lia Toyota Wilbraham. Sharif Bilodeau was our salesperson. He was very helpful, friendly, and professional. This is the service that keeps us coming back to Lia Toyota. Thank you!
Anonymous
Dec 19, 2023
FacebookClassic bait and switch. I live 2 hours away and texted back and forth with an associate about a car I was interested in to make sure the numbers made sense prior to driving that far. They gave me an range of how much I would get for my trade in. I saw the car I went to see and wanted to proceed with the purchase. Then they came and told me they were giving me $6000 less than what they had originally told me for my trade in. There was nothing wrong with my car to justify any deduction. 1 owner vehicle in perfect condition. I asked to speak to the Manager as this was exactly what I was trying to avoid, and he refused to speak to me. Very disappointed as I thought Toyota was held to a high standard, but I guess not at this place. (The Salesperson and internet person were nice, nothing against them). Anyways, apparently my time is not important as they just wanted to get me there and change up what they told me to see if I would still buy the vehicle. Nope.
Anonymous
Jul 8, 2023
FacebookI would definitely recommend Lia Toyota of Wilbraham! Tina Zarlenga in sales was super helpful and very responsive! Thank you again, Tina!
Anonymous
May 18, 2023
FacebookAny time I have an issue with my Prius, I go see Cynthia Patrick at LiaToyota. She has the care, expertise, and tenacity to solve any problems I have with my car. Wouldn’t go anywhere else!
Anonymous
May 12, 2023
FacebookAlthough I didn’t buy a car from them because of the long wait for a hybrid, I was treated really well by Tina and Alec. I would recommend buying a car from them. They were honest and not pushy.
Nick Tokman
May 12, 2023
FacebookAlthough I didnt buy a car from them because of the long wait for a hybrid, I was treated really well by Tina and Alec. I would recommend buying a car from them. They were honest and not pushy.
Anonymous
May 4, 2023
FacebookThey should be out of business service a bunch of crooks stay away
Anonymous
Feb 22, 2023
FacebookI had the best experience getting my RAV4 last week. The team was fantastic and drove my car to the RI DMV. Thank you
Anonymous
Jan 18, 2023
FacebookWe purchased our Ram Rebel from Lia Toyota back in July of 2022. After purchasing the truck we realized that after hitting bumps on the road the truck squeaked on the right side and the noise only increased when we put our windows down. After speaking to the service department at Lia Toyota the same week we purchased they made an appointment with the Ram dealership and the Ram dealership “determined” that it was the bushings and link kits. After so much back and forth Lia Toyota canceled the parts order TWO times and then we were made aware that the parts were on back order. They assured us that they would fix the problem but that we had to wait until the parts came in and if those parts weren’t the issue they’d figure it out. However, the wait time was unknown. By the time the parts came in we are out of the warranty miles/date. BUT my husband had to contact the service department on January of 2023 to check if the parts arrived (we were told we’d receive a call when they came in if he wouldn’t have called god knows when we would’ve been notified) This process was already a nightmare because my calls weren’t getting returned appropriately by Lia Toyota, there was miscommunication with the both dealerships causing me to call back and forth, and the attitude we were receiving from Lias service department specifically the service assistant manager Kelly was very upsetting. The attitude was so inappropriate we made sure that we brought it to her attention. After my husband contacted the service department and was notified that the parts were received we scheduled the appointment to get the truck fixed. We were so relieved because finally a truck that we pay so much for was finally going to be fixed. I was notified that the truck was ready for pickup and that the issue was resolved. I questioned the assistant manager Kelly if the truck was driven and if the problem with the noise was resolved. She proceeded to lie to me and tell me that yes it was driven and it was resolved. As soon as we picked up the truck and my husband exited Lia Toyota the noise was not only still there but it was WORSE AND HIGHER. This noise can be heard from other cars (as I was driving a separate car and could hear our truck behind me). I contacted Lia Toyota and they apologized however I had to call them 3 times in order to finally get a response and schedule an appointment so they can access our truck AGAIN. They finally contacted me and let me know that their service manager drove the truck and determined that the noise was coming from inside the car. That there was something loose with one of the seats. LOL. So I proceeded to make the assistant manager aware that this noise was something that was coming from the outside and you could hear it from other cars. She then proceeded to tell me that there was nothing else they could do. I can’t even believe the treatment that we’ve received from this service department. All we wanted was our truck to be fixed as we pay an insane amount for it monthly. This is definitely a dealership that we will not return to and it’s unfortunate because we had a good experience with our salesperson. Hopefully, Lia Toyota of Wilbraham does not brush this review under their rug and takes action against their service department. What a disappointment.
Anonymous
Jul 21, 2022
FacebookWhile I was not successful in purchasing a vehicle from Lia (ended up at Prime Toyota - which was not especially buyer friendly - but I did get a great car); Lia of Wilbraham has serviced my 2019 Toyota Prius AWDe XLE satisfactorily. I did notice some upselling at first but when I explained that I only wanted to be certain to perform all services as outlined in my manual for each 5,000 mile service, I believe I was heard. They've been very good about communicating recommendations, service times have been somewhat lengthy but that was more due to COVID and being short staffed, I think. In response to my asking about why service appointments were so lengthy, I was awarded a discount. Online scheduling was a great thing initially- but the past 2 service appointments did not work appropriately so now I call the service dept. directly to service the car. Some of the service staff are more attuned to customer requests/service; but overall, I am happy with Lia Toyota. They were able to fix a windshield wiper issue for me on my old Prius that I'd brought to another dealer/service dept. in NH three times and Lia figured it out the first time. I would recommend Lia of Wilbraham and anticipate that I will buy my next vehicle from them as well.
Anonymous
Jun 6, 2022
FacebookTerrible customer service. We leased a 21 Highlander last year. Arranging delivery was terrible and they "forgot" to inspect the car prior to us picking it up and we weren't notified. We happened to notice the sticker was missing which meant an extra trip back to have that completed. We had roof rails installed as part of the purchase deal but never used them until we moved our daughter back from college only to discover that one side was not installed properly rendering them useless and they refuse to complete the repair claiming they were installed properly and alluding that we are the ones who somehow have caused them to become detached from the roof. I will NEVER buy or lease another vehicle from this dealer and I am taking our complaint to the regional office.
Anonymous
Feb 14, 2022
FacebookHorrible car buying experience every single step of the way. From test drives,purchase, payment and registering vehicle. Salesman mark was extremely rude, "told me they weren't responsible for any tickets I get" on a test drive. And if it's used and any little things need replacing or fixing, do not let them do it ask for money off and do it yourself. I would just avoid this place at all cost to be honest.
Anonymous
Feb 11, 2022
FacebookTina was a very communicative and a great resource for the car buying process!
Anonymous
Aug 15, 2021
FacebookI just bought a 2016 Kia Sorento from Lia Toyota of Wilbraham and couldn’t be more happy with my experience. I’ve dealt with several different sales consultants over the last 2 months and Paige Schafer from Lia Toyota was easily the best. She earned my trust right away and she made the entire process so easy and painless for me. My vehicle was registered, insured, inspected, and ready to be driven home in 1 afternoon. She kept me posted with updates through the whole process. The finance department was also very easy and pleasant to work with. Paige and Lia Toyota made me realize that buying a vehicle can actually be a smooth and enjoyable experience and I would highly recommend them to anybody.
Anonymous
Jul 27, 2021
FacebookAwesome service. Went on Monday and had my new car less than 24 hours later. Thank you, thank you!!!
Anonymous
Jul 16, 2021
FacebookTina and Paige were outstanding in selling us a new vehicle. They were knowledgeable, professional, and made the selling of the vehicle a fun experience. I’ve had many Toyota’s over the decades; Toyota’s vehicles are built to last.
Anonymous
May 20, 2021
FacebookThank you Paige (and team) for getting me into a 2021 RAV4. It’s my first ever brand new car and I’m obsessed! I’ll definitely be referring friends your way when they’re ready to get a new car.
Anonymous
May 4, 2021
FacebookI just bought a vehicle from Lia Toyota of Wilbraham and the experience was great! I had Andrea Bernatchez as my salesman and he made the experience very easy. I test drove the vehicle on Wednesday and picked it up on Saturday. I’ve never bought a car so fast and I love my RAV 4! Thanks again and I will definitely recommend this dealership!
Anonymous
Apr 5, 2021
FacebookThank you to Fransisco and his team for helping me trade in my minivan and get into a new Highlander! Fransisco took the time to get to know me and what I needed in a vehicle as well as what budget would make me most comfortable. There was no pressure and the team came up with a great plan for me to lease. I ended up in a vehicle that is safe and reliable for our family but still stylish bc this mom was done with minivan life. The process was extremely smooth and communication was clear. Call Tina and ask to meet with Fransisco!
Anonymous
Jan 13, 2021
FacebookScheduling was excellent.
Anonymous
Dec 29, 2020
FacebookTina was very helpful in my making a decision about buying a Toyota. She spent a lot of time sending me relevant information to answer my questions. Unfortunately she was not able to give a quote on the phone, but did indicate a possible good deal. Although I did not buy from her dealership because it was too far away, she was most gracious when I backed down.
Anonymous
Dec 26, 2020
FacebookThey have a large selection of cars, SUV’s and trucks. Very friendly and knowledgeable sales representatives
Anonymous
Oct 7, 2020
FacebookFollow up services. Convenient
Patricia Beaudoin Forrant
Nov 29, 2019
FacebookMy first and only trip to Lia Toyota was to learn about their fleet of vehicles and see if something met my needs. My salesperson was Goncalo Costa, and right away he demonstrated that he understood that good salesmanship meant that he would take care of me. He was understanding, knowledgeable, and really tried to help me. Right away, he said he put his "best foot forward" financially, and he meant it. There was no grey area, and no game playing. He gave me a great deal that I couldn't refuse! I would recommend Goncalo Costa to anyone that is looking for a vehicle. I had not purchased a vehicle in several years and he made the experience very easy and explained everything to me. He then personally delivered the vehicle to me a couple days later. I was very pleased with the whole experience.
Nicole Libiszewski
Sep 11, 2019
FacebookLia Toyota is by far the best dealership around! I bought my new Rav4 with Rick back in April- who by the way is awesome! just went in for my service & EVERYONE was just as friendly as they were the day I bought the car! Lia Toyota got themselves a customer for life!
Nicole Brosseau
Aug 3, 2019
FacebookPLEASE HELP AND SPREAD THE WORD! i am active duty military was stationed overseas in england but before I left England, my dad was able to purchase a brand new car for me with a POA so that it was ready for me when I moved back to the states...after a couple days driving it we started finding glass all throughout the inside, and some white scratch marks around the back window frame. We went back to the dealership and all they did was clean it out, and said they would order a replacement piece for the back window without giving us answers! I only spent a few days in Massachusetts before I was coming here to Colorado Springs because of my active duty military orders so I didnt have the time to let @lia toyota wilbraham on boston road figure out what the issue was.... and just the other day my troop pointed out my bumper was painted a different color... after calling and calling Lia Toyota come to find out my brand new 2019 Toyota 4runner limited with only 24 miles on it, had the 2 rear rims/tires replaced and the back window was broken/replaced due to theft at the dealership. Now, the dealership sold me this car a full price, not discounted, and not telling me there was previous damage to the vehicle. I Spoke to the general manager named Riley Campbell who claims the vehicle was still new because they didnt use any after market equipment, all parts were from toyota. However this car had damage and was refurbished to make look new. I tried to give examples like if apple refurbished a phone with apple products they would at least inform you of that and sell it at a discounted price. He still did not get it and said it was still new and there was nothing they could do for me. I got scammed! And even knowing I'm active duty and he didnt even offer or connect me here with anyone in colorado springs that can help me at least lower the price of the vehicle trade it in or anything. Just pretty much said there is nothing we can do! This is wrong and I will be contacting the attorney general and getting a lawyer. This vehicle WAS NOT cheap and to know that I was intentionally scammed on paying full value for a car that was "refurbished" is not acceptable.
Milly Frias
Apr 3, 2019
FacebookIt was an excellent service overall great customer service Tina and Richard Greenaway help me get my new car this was my first experience at a dealership and it was excellent I would definitely recommended to anyone that is buying a car for the first time definitely would go back the next time I decide to buy another car on that note thank you
Rob Schumacher
Dec 29, 2018
FacebookBought a new Tundra from Lia of Wilbraham. Easier than buying a coffee. Professional and organized dealership smooth as glass experience. Highly recommend my sales associate Andre Bernatchez. I plan on another Toyota purchase from him in the near future.
Mike Blair
Oct 11, 2018
FacebookMy salesman Andre was great and I was much more aggressive about buying a car than he was trying to push one on me. After a tedious process (that I caused) I spoke with a sales manager who accepted a deal I offered and the terms I would need to purchase under. I came in and waited much longer than anticipated and came to the table to sign a deal that did not meet what I stated I needed. The finance manager attempted to do what he could to get close but I had a firm stance and it was not meeting my number. I left understanding issues happen and I did not make a scene or cause a commotion. I however, took information the finance manager gave me and did my research to find a way to make the purchase work. I sent in the email with the details. No response. I followed up with another email to my sales email address to make sure he received. No response. I called and left a voicemail. No response. This is all over 5 days or so. I sent a last email to the sales address stating they must just be done with me? No response. I want to buy a car from you at the agreed price. I came to do that. I came back to you after your side of the agreement was not met with a compromise to make it work and was never responded to. Very disappointed to have gone through all of this to be ghosted in the end. I push hard to benefit myself, that is true. But a reaction after the fact would have been great.
Elizabeth LaRose
Jun 12, 2017
Facebook4 star for my salesperson. Alec was a pleasure to deal with. Service 2 star promised in a text message my complimentary service on a date that Lia picked. Called to reschedule and now told that message should not have been sent to me. Had to ask to speak to a manager. Instead of standing behind it I was told that message was sent in error. There must have been a glitch in the system.I received 3 total messages in error. Not happy with how this was handled.
Ada Cameron
Apr 28, 2017
FacebookJoe King (Service) was great to deal with. He explained everything perfectly.