Michael Muia

Oct 10, 2026

Google

Lia Toyota of Wilbraham texted me multiple times to confirm they had the car in stock, and confirmed again right before I left that I was coming by to test drive. I drove 30 minutes there. On arrival I was told they didn't have that car after all, and was steered toward other vehicles — none of them what I asked about. Classic bait-and-switch, don't trust this dealership. I won't be back! They didn’t even apologize…nothing from the manager…awful experience.

Geremias Santiago

Oct 9, 2026

Google

I took my vehicle to Lia Toyota and was well taken care of. I was treated with care and respect. As a customer I will be coming back to Lia Toyota for all my vehicle needs. Thanks Lia Toyota for making my first experience with you all a very pleasant one. Thank you Lia Toyota.

Brett Waskiewicz

Oct 4, 2026

Google

I was emailed and asked to write a google review after buying a 2025 Camry from Lia Toyota of Wilbraham, so I will write the most honest review of my experiences here. I did not buy a 2025 Camry from here. I did not buy any car from here. I don't know why I am being asked to leave this review. What I did do is test drive a Camry and then put a $500 deposit down on a Camry that meets the specifications that I requested, to which I have been completely ghosted by this place ever since. So if you're looking to buy a car, probably don't do it here.

Francisco Martinez

Oct 1, 2026

Google

Great service!! Just traded in my 2025 RAV4 Hybrid for a 2026 Tacoma SR5. The transaction went great. Brian was amazing, always keeping me up to date on the process.

TY Meu

Sep 25, 2026

Google

This is the first time I've ever taken the time to write a review, because I have plenty of other things to accomplish. Unfortunately, my experience with Lia Toyota of Wilbraham was frustrating enough that I feel compelled to warn other customers. I found a Toyota at this dealership that I wanted to purchase. I live in Connecticut, and before completing the purchase I was assured that transferring the registration from Massachusetts to Connecticut would not be an issue. Unfortunately, it became a major issue. It took the dealership 12 days to complete the registration correctly. During that time, I was told by Alek Godlew, the dealership's General Manager, that I needed to provide an additional $2,300 to cover taxes and registration costs--costs I had already provided to the dealership. I was told this was necessary because the dealership supposedly had only one credit card that employees could use to register vehicles, and that card was unavailable. I was told the $2,300 would be reimbursed to me within approximately a week. Given the difficulties and conflicting information I had already experienced, I had little confidence that this would happen. At the conclusion of the transaction, the dealership actually owes me money. It has now been more than a week, and I still have not received the check I was told I would receive. Emails to the business manager and to Riley Campbell, Godlew's supervisor, have gone unanswered. The entire experience has been extremely frustrating and has left me with a complete lack of confidence in how this dealership handled my purchase and registration. Based on my experience, I would not do business with Lia Toyota of Wilbraham again. I strongly recommend that anyone thinking of purchasing a vehicle from them--especially an out-of-state buyer-- to find another Toyota.

Alp Sp

Sep 23, 2026

Google

Called the Parts Department with a simple question and was left on hold for 24 minutes. Tried calling back, but no one answered. Very frustrating and disappointing customer service.

Alex Mich

Sep 23, 2026

Google

I called the Parts Department with a very simple question. Lisa answered the call, then I was left on hold for 24 minutes just to get an answer to one basic question. When I tried calling back, the call kept getting redirected to the front desk, where nobody answered. Is it really this difficult to get a simple question answered by the Parts Department? Unfortunately, this is not the first time I’ve experienced poor customer service here. Very disappointing and frustrating experience, as always.

Keebo Bermudez

Sep 22, 2026

Google

See David pedraza he’s the best

Sami Ede

Sep 18, 2026

Google

It was a total disappointment; they told me I had to pay out of pocket for work they hadn't actually performed. The employee remembered me and knew I had been there a few times for the same issue. I will never go to Lia Toyota Wilbraham again.

Marsha Bergeron

Sep 18, 2026

Google

Went in for a 5000 mile oil change. 7 point inspection. Staff was upbeat, very professional. Answered questions, and took care of a issue with a loose wheel panel. Total time 3 hours. We went to lunch down the road.

Paul

Sep 18, 2026

Google

Edwin Ramos at Lia Toyota of Wilbraham unexpectedly emailed me on Thursday morning, the day after we purchased our Tacoma. He let me know that he would be contacting me throughout the day with updates on the status of our truck. I responded, 'how, you don't have the truck!' 🤔He msgs me that it's an automated text when a service order is put in. Oh, ok. See, we had taken the truck home at 6:40 p.m., being told parts (Tonneau cover and tube steps) should be in by Friday. So then he asks if I can get to Lia after noon (Thursday), the parts will be here! WOO HOO! 'Yes I can!' 😃 Parts ordered at 6:30 p.m. and will be on the truck along with inspection sticker in less than 18 hours. FANTASTIC! Thanks to Edwin Ramos, and all his associates, for making us very happy that we stopped at Lia Toyota of Wilbraham!!

Wiz

Sep 17, 2026

Google

I had an amazing experience buying from here. I just got a used 2024 Corolla and it drove beautifully. Mike Wroth was the salesman, a really great guy. He handed me the keys and told me I could test drive it while he works with another client and when I came back, I instantly wanted to buy it as it was better than any of the other cars I test drove that day. He gave no pressure to buy and helped negotiate the price down for me, hooked me up with a second pair of keys with the key fob, brand new tires, new car mats, etc. I would absolutely buy another car from here.

Arthur Tamburo

Sep 15, 2026

Google

Great dealer and excellent service while buying a new car. I was purchasing from out of state and they made it a breeze and even brought the car to me. Would recommend based on my experience.

Jamie Hopkins

Sep 13, 2026

Google

Idk what is up with this dealership but just no. I saw a car I wanted but it was at another location. I spoke with sales and they said they could have it shipped but I would need to pay asking price. Whatever. I was fine with that and gave information for the deposit they required. I was told the car would arrive by Friday the earliest and then Saturday. Saturday I was told Monday. Took a half day off work, never got a call. Nothing on Tuesday…nothing Wednesday so I reached out and heard nothing back. On Friday I noticed they never charged my deposit so I went on their website and the car was no longer listed. Contacted them to let them know I was no longer interested in doing business with them and not to charge my card. I should note while the Wilbraham location ghosted me, the NY dealership wihere the car was going to be shipped from called and text and emailed me multiple times asking me to come there and get it and they would give me a better deal. It’s a 5 1/2 hr round trip and I was not interested in doing that. I work 2 full time jobs and taking time off for something like this was not something I was interested in. Idk how many times the NY dealership called/text/emailed but it was multiple times a day. Totally sleazy to try and cut tout the sales people I was talking to originally. I legit went to Balise Mazda and got a better deal on a newer car with 23,000 miles less and was in and out in a few hrs with no BS. I really wanted to like Lia since it was super close me but hard pass now. Also, today I received an email thanking me for my purchase and how it was a pleasure doing business. I mean really? It’s weird how out of control this/these dealerships are operating…sales people trying to steal business from coworkers, sales people not getting back to you, and then sending thank you messages after all this…and to the dealership. Please don’t reach out. I’m really done and there is nothing that can be said about this mess.

Alex Demos

Sep 10, 2026

Google

This is a car dealership so I expect to have a poor experience as most do in America now a days. When we bought the 2021 Rav 4 we did the whole song and dance and for what we paid we got a fair price and a car that will last a while, but they have the worst service department. When I say slow, I mean how it feels when work is going slow and you look at the clock thinking an hour went by and it was 10 minutes, it’s that, but much worse. My wife and I have both made appointments been told an hour and a half and then been there almost 3 hours…..so if you have plans that day cancel them. Once the free service’s with the purchases of the vehicle run out I will not be going back.

matt holterhoff

Sep 9, 2026

Google

Great leasing experience! I highly recommend Roger Larocque. He was extremely knowledgeable and helpful throughout the entire leasing process and continued to answer my questions even after I leased my vehicle. Richard Greenway was also excellent when it came to the finance portion. He was very knowledgeable, attentive, and took the time to explain all of my options. It truly showed that he cared about helping me find what was best for me. I really appreciate the great experience and look forward to leasing my next vehicle with them in the future!

Janis Tatro

Sep 4, 2026

Google

Went for extended service contract. Dave was proffessional and courteous.

james roraback

Aug 31, 2026

Google

But a Toyota from Goncalo. He's personable and attentive. Great service and made the entire process pretty seamless. Highly recommend.

Chris Holt

Aug 28, 2026

Google

Great experience thru Lia Toyota of Wilbraham. Professional staff, direct communication and solid info throughout the process.

Richard Sweedler

Aug 19, 2026

Google

I live in Connecticut, the Toyota dealers in my own state were unwilling to help me find a replacement vehicle for my 2021 RAV4 that someone totaled on me. Much appreciation goes out to everyone involved with locating and delivering me my new 2026 RAV4 at Lia Toyota of Wilbraham Massachusetts

Ralph Neclerio

Aug 16, 2026

Google

Buyer be aware! The entire sales transaction took place online. The sales manager kept me informed and answered all but one of my requests. Before electronically signing the loan documents, I requested the loan term change from 60 days to 72 days by email and phone conversations. When I signed the documents to meet the dealership’s end-of-month deadline, the loan term remained at 60 months. I notified the staff involved in the transaction; I want the loan term to change from 60 days to 72 days. The salesman said I can address my request when I take delivery of the vehicle. On delivery day, the salesperson did not address my request or fully explain the vehicle’s features. Since then, I have sent follow-up emails and left phone messages about this issue, but I have not received a response. Another deceptive automotive dealership!

Vic

Aug 11, 2026

Google

Roger was awesome! He was very helpful through the whole process! And Rick in finance was also great! Low pressure from both of them and they made the process very easy. Go see Roger!!

Lorraine Alves

Aug 11, 2026

Google

Cassie Cloutier was welcoming, knowledgeable, and helpful. Service for my Prius went well and I received much needed information regarding possible issues.

Marian Reyes Lugo

Jul 31, 2026

Google

I had an incredible experience with Lia Toyota! It started with a seamless chat session where they set up an appointment for me with Brian. When I arrived, the chat representative was waiting for me and personally introduced me to Brian, who walked me through the entire appraisal process and listened to exactly what I wanted. I fell in love with a Highlander that had just arrived. It had a few scratches, but Brian promised they would be buffed out and detailed and they kept that promise perfectly.When a credit issue popped up, the loan processor, Michael, went out of his way to help. He told me if I could get approval through my current lender, they would honor their initial contract. Thanks to his guidance, I got the approval, and Michael was genuinely thrilled to help me finalize everything. Because of bad weather, they kept the SUV for four days to finish the detailing and scratch removal, and it looked perfect when I picked it up.Even when we realized there was only one key fob, the sales manager, Alek, came out to personally apologize and handle the situation with total kindness. As a courtesy, Brian even installed the crossbars I bought online. A week later, I had a hitch and wiring installed, and the service was prompt and professional. To top it all off, I accidentally left my wallet in the vehicle, and a total "Wonder Woman" named Cindy found it and kept it safe for me! Buying a car is never easy, but Lia Toyota treated me like family. I am forever grateful!

Brenda Lavalley

Jul 27, 2026

Google

David greenlaw is an amazing service tech

Noreen Miller

Jul 25, 2026

Google

Cassie Cloutier was the person who welcomed and served me at my 3rd complimentary service check at Lia Toyota. She was pleasant, knowledgeable and efficient in getting my car evaluated and showing me to the comfortable visitors waiting area..I also appreciated being able to get my new inspection sticker at this visit. I will definitely return to Lia for my RAV4 service needs

Daniel Carmody

Jul 25, 2026

Google

Both Dave and Nicole did an outstanding job in assisting me with my service, recall and warranty items at Lia.

Candy Rivera

Jul 24, 2026

Google

Awful awful awful service!!! Waited 2 hours and 20 minutes before my car ever made it into the bay after being informed that service would take up to 1.5 hours! The delay should have been communicated out of respect and consideration!

Paul Mailhot

Jul 22, 2026

Google

My daughter made an appointment for an oil and filter change and a tire rotation on her 2025 Corolla with 8,000 miles on it , The service department charged her over $600.00 , they took advantage of a 19 year old girl that didn’t know any better they got her for a 2 wheel alignment and tire balance they got her for a $200 air conditioner service it works fine $325 for cabin air filter and an air filter NOT GOOD BUSINESS WE WILL NEVER BE BACK AT LIA TOYOTA EVER AGAIN IF I COULF RATE THIS DEALERSHIP A ZERO I WOULD STAY AWAY!!!!!!!

Keith Taylor

Jul 21, 2026

Google

I buy a new vehicle about once every 10 years and waited patiently for 6 months to find my Tacoma. Michael Wroth and Sales Manager Alek found my truck at my preferred cost and provided great communication. I would buy from them again without hesitation. Thank you!

becca mailhot

Jul 20, 2026

Google

I am a 20 year old female that was taken advantage of at the service department. I went in there for an oil change and tire rotation and walked out spending $600 on stuff I didn’t need done yet. I had no one there explaining to me what they were doing or why it needed to be done. I walked in and they saw a 20 year old who didn’t know what she was doing and they thought $$$. I will never go back there for a service on my car again.

loytron

Jul 20, 2026

Google

Their internet team offered me and took deposit information from me for a RAV4 that had been sold a month earlier, then they didn’t reply to me after three emails asking for a receipt and vehicle details. Incompetent and unresponsive.

Richard Durepo

Jul 19, 2026

Google

Great customer service by Nicole Bourassa. She kept me informed the entire time I was there about progress and options. I also had questions about the engine recall and she answered all the questions. She is a great asset to the company! Rick d

Borry Bc

Jul 18, 2026

Google

I love my car that I purchased at this location. But in having done so I also bought the auto and rim insurance. I have called the over 5 times to book an appointment so that I can get it looked at and I was told that they do not have anyone to come out. They stated that they will give me a call back when they get a hold of someone. 6 months later, I’m still waiting for someone to look at it so that I can have it fixed and or replaced. My rim insurance will run out before they fix the issue. I feel that they should not sell auto and rim insurance if they can’t provide the services. Is anyone else having the same issue? Not sure if this is something that needs to be reported to the BBB. I wrote this a few years ago never even saw the response… because I wrote it and left it alone. I wish I would have know you had responded I would have taken my car back! I am having them do my yearly maintenance on it today. 7/18/26

Maria R

Jul 16, 2026

Google

My experience was very pleasant and easy. No hustle no pressure. Amy Takorian was very communicative and friendly.

Jack Griffin

Jul 16, 2026

Google

I called service got a Amy on the phone she was so helpful I have a 2009 Camry she told me what to do and it WORKED lol And she scheduled me a great time to get my car in THANKS

Michael Soucy

Jul 16, 2026

Google

Amy Takorian provided an excellent service visit, from her initial greeting, her explanation of covered warranty services, to her pleasant and courteous conversation throughout my time spent at Lia Toyota! Would definitely continue my Toyota Corolla Cross servicing at this dealership as a result! Thank you!

Tony Tuttle

Jul 15, 2026

Google

I am regretting ever switching to a modern 2025 toyota tacoma! Absolutely terrible truck, between the electrical problems with the mechanical issues, I don't even know where to begin! I'm really disappointed with this dealership though! I went from one of the happiest person a year ago to a very dissatisfied and disgusted with toyota! My Toyota leasing company, customer service (( THE BANK )) has been really good to work with they currently HAVING me working with brand management. Maybe I'll have a new outcome!

Willy Luu

Jul 15, 2026

Google

I recent just picked up the new 26 Toyota Camry XLE and cannot say about how much i have enjoyed the car and how easy Goncelo Costa made this whole process!

Krystal Tuck

Jul 15, 2026

Google

Great experience with Lia buying my first vehicle in MA. They made the process fast and easy, and I got into an SUV that I love. Everyone I met was friendly and helpful, and Mike in finance went above and beyond for us. They are definitely trustworthy, good people.