Maryellen M.

May 18, 2026

Yelp

In the past the wait times for an oil change were very long 2-3 hours. Today only took an hour so I see they are working to improve their services which is great.

Kevin B.

May 12, 2026

Yelp

Before purchasing the car, I was told I was pre-approved and given an interest rate. I also put down a deposit and signed the deposit form. After that, the process became much more frustrating than it should have been. There were issues with paperwork and communication, and the terms were not handled as clearly or smoothly as expected. After purchasing the car, I had to wait a week for them to register and deliver it. They also made a paperwork mistake on their end, which caused an additional delay. Because of that mistake, they drove my brand-new car to the DMV, back to the dealership, back to the DMV again, and then back to the dealership before finally delivering it to me the next day. When I signed the paperwork, the car had 114 miles on it. I live about 150 miles away, but when the car was finally delivered, it had 458 miles, more than four times the original mileage, with none of those miles put on by me. The delivery person also took my trade-in and told me they would handle my previous plates. I agreed and gave him the plates. A few weeks later, I received a DMV notice saying I was at risk of penalties for not returning them. I later found out the dealership had discarded my plates and told me there was nothing they could do. I'm also still waiting on a document they said they would send me, but it has now been two weeks with no response. If you're expecting a smooth car buying experience, there's a good chance it won't be from them.

Sherrie L.

Apr 6, 2026

Yelp

I made an appointment for a state inspection sticker. I arrived about 10 minutes early I didn't leave until about 1 and 1/2 hours later. This was my 2nd car I bought from Lia and I had everything done only there. I sent a complaint like this to Lia and no one got back to me!

Todd H.

Mar 24, 2026

Yelp

WOW. I sincerely wish I had read these reviews before I bought my used Prius from Lia 2 weeks ago. 100% instant and total buyer's remorse, and I get a consistent vibe from reading through these reviews. I had a 2021 Prius AMD LE that was the perfect car for my needs, and it got totalled in January with 127k miles on it. I just wanted as near as I could get to an identical replacement. Lia listed a 2022 - same car, same color, same trim with 97k miles. It was listed at what I thought was a decent price considering the mileage. It was listed as 'Clean Carfax - no accidents reported'. A quick walkaround on a snowy day and there was nothing that stood out beyond normal highway chips and scratches. All good. I gacve a deposit. Before I even got out the door, I had a sales manager sit down and explain that it was the last day of the month, and she was a couple of sales short of making their quota - they were going to miss out on their monthly bonus. It would really mean a lot to her if I'd just sign the paperwork right there and finalize the sale. I told here I needed a day and wasn't going to rush this. I'd be back tomorrow. 2 hours later, I get a call from another sales person asking if I would interrupt my dinner with my elderly parents to get these e-docs signed within the next 15 minutes before they closed for the day. I did not. I went to the dealership the next day to take care of it. After I picked the car up, I noticed that there was a repair to the driver's door. Not even a very good one. It's noticeable when the light is right, and easy to miss if it's cloudy or wet. I called the sales rep (Shawn) to say how unhappy I was about this - I didn't know I was buying a damaged car. His response was 'Oh, I thought you saw that. There's really nothing we can do now.' Seriously? My old car would average 52~ MPG. It would range from 50-56, depending on conditions. I had said this was the single biggest factor in my wanting this car, as I drive ~1200 miles / week. The new car has been averaging 42 MPG. Quick math.... that's an extra tank of gas for me every week, which adds +$100/month to the cost of this car. Within a week, my tire pressure sensor light went on, and I stopped to put air in. When bent down, I noticed that all of the body panel clips in the wheel well were broken. On both sides in the front. Then, as I'm walking around the car looking carefully, I realize that the whole front bumper has been painted. A close match, but not right. Clearly masked under the edges of the wheel well. It's rained a lot in the past week. Every time it does, all the windows fog up inside. Makes me think there's something up with the door seals. I'm super-frustrated at this point, as the only reason I went to a dealer in the first place was that my last purchase experience when I bought the 2021 vehicle (at McGee Toyota in Putnam) was AMAZINGLY good. I simply wanted a similar experience, and Lia is right between home and work. So anyway, I buy the CarFAX report, and see 2 accidents listed. One to the driver's side, and one to the rear end. So, aside from what I know about, apparently, there's more that I haven't even found yet. Awesome. Like I said.... all I wanted was a hassle-free experience and a decent solid car. This has been a nightmare. Caveat emptor, for sure. My mistake. I feel like an idiot for trusting them. I did see that several other people had bad experiences, and I saw Riley Campbell's (General Manager) direct extension listed here. I left him a voicemail first thing this morning asking to get back to me, and I called twice back and asked for him before posting this. I've not received a call back, and he was unavailable both times I called the desk. I expect zero resolution, but posting in hopes of helping someone else avoid a similar fate.

Lady G L.

Feb 27, 2026

Yelp

This place is a total scam and a bunch of liars. I called and booked an appointment for my brand new Prius for the first oil change. The guy that took the call told me it was $159.95 for the oil change. I was stunned. I said how much if I bring my own oil and my own oil filter, he said $53.00 for the labor. I noticed a week later on their web site they have a coupon offering oil change for $59.99. I called again spoke to a female and she told me for my Prius was $89.99 claiming because OW8 oil is more expensive. I said that's a lie because I just bought a 5 quart bottle from Walmart for $27.00 and that's how much they charge for all Mobil One oil. 0W8 is not more expensive than other weights of oil. Your dealership buys in huge quantities so I'm sure you get it even cheaper! She didn't say anything. I said please cancel my appointment because I'm not going to get screwed by you guys. I had planned to bring my brand new car to you for all services since you are close by to me, but no way I'm coming there and getting screwed. She made no apology, no explanation, she said nothing, she just cancels the appointment an I ended the call. If this is how they act toward a brand new customer who had never been there before, imagine how badly they screw people every single day. Now I see why their ratings for reviews are so low. DO NOT go here if you value your wallet. Their customer service is terrible and they lie.

Nathan M.

Nov 25, 2025

Yelp

I wanna say how disappointed I am with Lia Toyota. I was nothing but clear with Lasharie and David about the vehicle I wanted and the price I came in for. I asked for an out the door price in paperwork and I was texted an image from a different phone number as assurance -- but now I am realizing the paperwork was a fake to get me to come in. We drove 90 minutes each way to come get our family's first new car and right away there was "an error" where we could either: (a) pay more for a car we didn't ask for, or (b) buy a car sign unseen. That really sucks and plays into the terrible reputation that car salespeople have rightfully earned. It was a big trust breaker. Hared my experience here. Don't trust them. Go to Carvana instead.

Nathan M.

Nov 24, 2025

Yelp

I wanna say how disappointed I am with Lia Toyota. I was nothing but clear with Lasharie and David about the vehicle I wanted and the price I came in for. I asked for an out the door price in paperwork and I was texted an image from a different phone number as assurance -- but now I am realizing the paperwork was a fake to get me to come in. We drove 90 minutes each way to come get our family's first new car and right away there was "an error" where we could either: (a) pay more for a car we didn't ask for, or (b) buy a car sign unseen. That really sucks and plays into the terrible reputation that car salespeople have rightfully earned. It was a big trust breaker. Hared my experience here. Don't trust them. Go to Carvana instead.

Nathan M.

Nov 24, 2025

Yelp

I wanna say how disappointed I am with Lia Toyota. I was nothing but clear with Lasharie and David about the vehicle I wanted and the price I came in for. I asked for an out the door price in paperwork and I was texted an image from a different phone number as assurance -- but now I am realizing the paperwork was a fake to get me to come in. We drove 90 minutes each way to come get our family's first new car and right away there was "an error" where we could either: (a) pay more for a car we didn't ask for, or (b) buy a car sign unseen. That really sucks and plays into the terrible reputation that car salespeople have rightfully earned. It was a big trust breaker. Hared my experience here. Don't trust them. Go to Carvana instead.

Liana E.

Nov 4, 2025

Yelp

You can't go wrong with Lia Toyota of Wilbraham! It's truly the best dealership in Western Massachusetts. With a fantastic selection of both new and used vehicles and an excellent sales team, there's no need to look anywhere else. We visited three other dealerships before deciding on Lia Toyota of Wilbraham, and unlike our previous experiences, they prioritize a customer-first approach. Our sales representative, Sharif Bilodeau, provided us with five-star service and was incredibly patient, especially since we were a bit overwhelmed by our unexpected car replacement purchase. He even worked with the finance team--shout out to Richard Greenaway!--to secure a better car loan rate than what we had from our bank. If you're searching for a sales rep who will go above and beyond to meet (and exceed) your expectations without being pushy or trying to upsell, I highly recommend asking for Sharif. You won't regret it! Thank you, Lia Toyota of Wilbraham. We look forward to our next car purchase!

Liana E.

Nov 4, 2025

Yelp

You can't go wrong with Lia Toyota of Wilbraham! It's truly the best dealership in Western Massachusetts. With a fantastic selection of both new and used vehicles and an excellent sales team, there's no need to look anywhere else. We visited three other dealerships before deciding on Lia Toyota of Wilbraham, and unlike our previous experiences, they prioritize a customer-first approach. Our sales representative, Sharif Bilodeau, provided us with five-star service and was incredibly patient, especially since we were a bit overwhelmed by our unexpected car replacement purchase. He even worked with the finance team--shout out to Richard Greenaway!--to secure a better car loan rate than what we had from our bank. If you're searching for a sales rep who will go above and beyond to meet (and exceed) your expectations without being pushy or trying to upsell, I highly recommend asking for Sharif. You won't regret it! Thank you, Lia Toyota of Wilbraham. We look forward to our next car purchase!

S C.

Oct 5, 2025

Yelp

Ok so all I did is an oil change but arrived 12:30 for a 1:30 they took it in but left around 3:30 long wait. Other customers commented about the long wait! As for the work they did a good job but I noticed the upselling would have put me around 1800 that day as I did not bite! They were kind and did the job I ask for with military discount.

John C.

Aug 7, 2025

Yelp

Had an appointment for a simple oil change. Sat there for 1 hour and 45 min. Went to see what was taking so long i was told it would be awhile longer but if i wanted they would bring my car around and i could reschedule. THEY HAD NOT EVEN STARTED THE JOB. This dealership could care less about their costumers . Instead of letting me know at the onset they were backed up and giving me the option to reschedule, I wasted almost 2 hours sitting there. Have been the brunt of their rude salespeople in the past and observed them being very rude to an elderly woman that was just asking them if somebody could wash the smudge from her windshield . I love Toyotas and have owned many over the years. But you can be sure if i purchase any other vehicles it won't be from any of the Lia dealerships.

Mike G.

Jul 1, 2025

Yelp

I should have listened to the reviews on here. I was completely ripped off by this dealership. Purchased the car that 10 days ago that now needs $8000 in work. They have no intention of making it right. Learn from my mistake, stay far away from this dealership.

James N.

Feb 19, 2025

Yelp

Bought a 2023 Toyota Tundra, went in for my second service with under 8,000 miles and told the vehicle needed an alignment. WOW. Not only that but the cost would be $129.00 and would not be covered by Lia or Toyota. Either the vehicle came from the factory out of alignment or Lia should of stepped up and covered this cost. Totally disappointed in Lia. Also the service was for tire rotation and fluid top off, In and Out, but no 2 1/2 hours later my vehicle was done. This type of service is unacceptable. Before posting this review I sent an email to Lia looking for information/answers about this issue, with no response. Hoping for better in the future, Maybe?

Madeline L.

Feb 13, 2025

Yelp

My 2020 Toyota Corolla SE is a great car. I haven't had any problems whatsoever. The staff is great, and Mr. Carattini is very knowledgeable in every department. He also didn't try to oversell things I didn't need. I love the new renovations.

Madeline L.

Feb 12, 2025

Yelp

My 2020 Toyota Corolla SE is a great car. I haven't had any problems whatsoever. The staff is great, and Mr. Carattini is very knowledgeable in every department. He also didn't try to oversell things I didn't need. I love the new renovations.

D W.

Jan 17, 2025

Yelp

So frustrating. Called them to see if my slider door is covered under warranty repair. Told me no. Thats fine. Then they called me back to say they would cover it. Thats great. Had to wait a few weeks. Then I spend the one hour drivetime to get my car dropped off with them. Then they call me back next day to say they wont cover the repair. And i still have the voicemail telling me that they'd cover the repair. Such a frustrating waste of time Cassie and service manager at Lia Toyota. Im also shopping for new cars so i guess it's well-timed. Sigh.

Amanda H.

Jan 4, 2025

Yelp

I am a first time car buyer and have been in the market for a new car. As a first time car buyer, I was not sure what to expect working directly with a dealership but went in knowing exactly what I wanted after doing extensive research. Upon arriving, I was fortunate to work with Mike Kaplan. Mike was personable, knowledge about the RAV4, and open to answering all of my questions. He put in the time and effort to find the exact car, packages, and other features I was looking for, even if it was not available on site at the time. Mike was able to get me a fantastic price on my new 2025 RAV4 XLE Hybrid, and I could not be happier with my purchase!

Danielis G.

Dec 17, 2024

Yelp

I had an awesome experience at Lia Toyota David was very patient and kind to us the whole time its nice to be able to buy a car with good customer service you don't get that much anywhere anymore

Danielis G.

Dec 16, 2024

Yelp

I had an awesome experience at Lia Toyota David was very patient and kind to us the whole time its nice to be able to buy a car with good customer service you don't get that much anywhere anymore

Phil N.

Jul 29, 2024

Yelp

Salesman wastes your time. One salesman doesn't have a clue about Toyotas. Go to Northampton or West Springfield instead or buy a Lexus.

Hannah S.

Feb 24, 2024

Yelp

Took my car in for service, as well as to get an appraisal value for trade in and had an awful experience truly. They keep trying to sell me things I don't need for my car for service. This isn't my first rodeo owning a car, it's baffling the behavior of this dealership. I bought this car from this dealer, and they are appraising low to try to make money on the back end. I will go trade my car in to a dealership that doesn't try to swindle money out of you.

Eddy J.

Dec 16, 2023

Yelp

I wish I had read all these bad reviews before going there. Very disappointed with this Toyota dealer. I live 2 hours away so I messaged back and forth with someone to make sure the numbers seemed doable prior to driving all the way there. They gave me an estimate of what they would give me for my vehicle as a trade in which matched the estimate I got on their website. Once there, I looked at the vehicle I went to see and wanted to proceed with the purchase. Then they came and told me they were offering $6000 less than what they had told me. Side note, there is no damage to my car to justify any deductions. Perfect condition one owner as I described it online. Anyways, I asked to speak to the Manager as this was exactly what I wanted to avoid. Waste 4 hours on the road plus the time at the dealership. The manager refused to speak with me. Wish there was an option to give them 0 stars. Completely don't care about customers and their time. Classic bait and switch. Had they told me this from the beginning I would not have wasted my time.

Eddy J.

Dec 15, 2023

Yelp

I wish I had read all these bad reviews before going there. Very disappointed with this Toyota dealer. I live 2 hours away so I messaged back and forth with someone to make sure the numbers seemed doable prior to driving all the way there. They gave me an estimate of what they would give me for my vehicle as a trade in which matched the estimate I got on their website. Once there, I looked at the vehicle I went to see and wanted to proceed with the purchase. Then they came and told me they were offering $6000 less than what they had told me. Side note, there is no damage to my car to justify any deductions. Perfect condition one owner as I described it online. Anyways, I asked to speak to the Manager as this was exactly what I wanted to avoid. Waste 4 hours on the road plus the time at the dealership. The manager refused to speak with me. Wish there was an option to give them 0 stars. Completely don't care about customers and their time. Classic bait and switch. Had they told me this from the beginning I would not have wasted my time.

Kim K.

Aug 17, 2023

Yelp

I bought a car from Mike. They cleaned it. Did a great job. Single owner car. One month in, the car reeks of smoke and it keeps getting worst. I called several times. Tried to reach my salesman, the manager asking to have it cleaned again, specifically for smoke. They refused to help me, responded it had already been cleaned. I will have to take he car to a socialist as the smell seems worst. My hands r smells of smoke. It's terrible. Bottom line don't buy a car from them, you'll drive away and get no help.

Benjamin E.

Jul 4, 2023

Yelp

Alright, First. I want to say I would of gave this disgusting ugly dealership 0 stars if I could. And also I think they deserve a Oscar because how good of actors they are there and heres why. I have a 2017 Toyota Tacoma. Its 2x2, and when I had taken it for service. A worker had came rushing in, and said "Sir! Your 4x4 is damaged and needs to be fixed!" Well one I don't even have 4x4, I have 2x2. And it gets worst, I had taken in my car because the motor and transmission broke. After service, they dented my hood, put a huge scratch on my right fender, and its like they are drunk 24/7. Because after some other repairs, they broke my tire, it was more flat than a pancake that was ran over in the middle of the road, and get this. It was missing 3 lug nuts on my front right tire. Which I didn't even notice till 3 weeks later. That could of killed me. And then they also broke my windshield wiper fluid dispenser. And the most funny part. The mechanic said "I test drove it". I had high hopes when he said that, but a couple seconds after leaving the dealer, my check engine light comes on and my service required light comes on for my head gasket.... We had already turned in the rental, and we were lucky we could get it back. And I think they took out my check engine light because only the triangle hazard light turns on when maintenance is required, and I don't see the check engine light pop up during cycle on start up, when it use to. Again I would give this place 0 stars if I could. And if your going to respond lia, don't even I don't want to hear from you filthy scammers.

Benjamin E.

Jul 3, 2023

Yelp

Alright, First. I want to say I would of gave this disgusting ugly dealership 0 stars if I could. And also I think they deserve a Oscar because how good of actors they are there and heres why. I have a 2017 Toyota Tacoma. Its 2x2, and when I had taken it for service. A worker had came rushing in, and said "Sir! Your 4x4 is damaged and needs to be fixed!" Well one I don't even have 4x4, I have 2x2. And it gets worst, I had taken in my car because the motor and transmission broke. After service, they dented my hood, put a huge scratch on my right fender, and its like they are drunk 24/7. Because after some other repairs, they broke my tire, it was more flat than a pancake that was ran over in the middle of the road, and get this. It was missing 3 lug nuts on my front right tire. Which I didn't even notice till 3 weeks later. That could of killed me. And then they also broke my windshield wiper fluid dispenser. And the most funny part. The mechanic said "I test drove it". I had high hopes when he said that, but a couple seconds after leaving the dealer, my check engine light comes on and my service required light comes on for my head gasket.... We had already turned in the rental, and we were lucky we could get it back. And I think they took out my check engine light because only the triangle hazard light turns on when maintenance is required, and I don't see the check engine light pop up during cycle on start up, when it use to. Again I would give this place 0 stars if I could. And if your going to respond lia, don't even I don't want to hear from you filthy scammers.

Adrienne M.

May 30, 2023

Yelp

They recommended service saying that's what Toyota recommends yet could not show proof and when I looked on toyota.com for my car year and engine, that is not listed as something to do at 15,000 miles. Per Toyota.com. They also didn't even have it on a lift before saying that, it was just when I was checking in. Definitely tried to rip me off for an unnecessary service which was obvious. The car has had no accidents and it's not pulling. Why would it need a 4 wheel alignment already? I'll be going to a different dealer next time that takes me 35 minutes longer to get to because 2 out of 3 services there's been an issue.

Jeffrey A.

May 30, 2023

Yelp

Tried selling my wife a 4 wheel alignment at 15,000 mile service. This is the 2nd issue with this dealership. I called the dealer i bought the vehicle at and they said, why does it need an alignment? Does it pull? Or is there a tire thats showing excessive ware? No, they told us we needed an alignment before they even looked at the car! She got the "You live in New England of course you need an alignment ". Just because she's a woman doesn't mean you can take advantage of Her! Now my car is at an alignment shop (not lia) getting checked. The alignment shop said there was no reason for an alignment. You guys are crooks and just trying to take advantage of women. You should be ashamed of yourselves. "we recommend alignments every 15,000 miles". Well you're ripping people off!

Mary F.

Sep 19, 2022

Yelp

Just picked up my new car. 2022 Venza! I am amazed! This vehicle is great! Thanks to all the people who helped us because we appreciate all you did. Can't wait to do this again.

Mary F.

Sep 18, 2022

Yelp

Just picked up my new car. 2022 Venza! I am amazed! This vehicle is great! Thanks to all the people who helped us because we appreciate all you did. Can't wait to do this again.

Loribeth S.

Jun 8, 2022

Yelp

My family and I have been buying vehicles here for over 15 years At least 6 vehicles). Initially, the sales finance and service depts were awesome! Then there were several changes in management after I purchased a Prius in 2011, things have gone down hill. the service dept and writers are awesome and I would recommend them highly. However, the sales dept fails. First, when I was interested in a2020 Sienna,I walked into the sales dept and asked to see one. I was told "we don't have any". That was it; no here are options, we can try to locate one for you ...no other comment at all from the salesperson. so I went to Hartford and bought one off the lot. Fast forward to April of this year. I brought the Prius in for service and felt that the cost of the repairs wasn't worth it. I walked into the sales room and asked about a Prius. Exact same answer! I realize there is a huge issue obtaining cars at this time, but again not options. I went home and did a build a car on the Toyota website which referred me back to Lia. I got an email from lia describing a prius that was available. when I called and said I was just there, I was told well it isn't but it is ordered. I was then transferred to someone I thought was in sales (billing) who said it could be factory ordered so we priced out a Prius, figured out financing, and I asked if he needed a check to order it. He said no because I was a good customer. 2 weeks later when I went in with my trade and check, i was told it was never ordered and he was waiting for my ok, he lied, I have the email he sent confirming the price and financing. I was given to a sales person, ordered a vehicle, signed over my Prius and a $500 check. Was told probably would be 6-8 weeks. Today was 8 weeks. I I have not received 1 followup call or email regarding the order, even to say they were still looking. I asked for my check back, the trade in $1200 and my plates which are now expired. I explained that if and when a matching vehicle was found, please call me. I was told I would get the check in the mail, given the keys and plates back as well as the title. When I asked to see the manage, I was directed to Nuno Marques. I explained that I would not be doing sales business with Lia anymore based on poor sales service. Tried to explain why I came to this decision, no one seems to want to put forth effort to make a sale. He would not let me finish a complete sentence. Stated that they have 400 cars on order and he didn't expect his personnel to call waiting customers every day. Obviously that is unreasonable but once in 8 weeks isn't. When I asked about my trade in , he said that was only if a vehicle was purchased. He insinuated that I was difficult in front of other people to which I asked them if he had let me finish one sentence without an interruption. I have been lied to and ignored. If you would like the same treatment, please shop here. My family and I will not.

Thomas F.

May 25, 2022

Yelp

I brought my car in to Lia Toyota of Wilbraham today for an oil change, replacement of dead lights, and to fix a rattle on the exhaust. I was sold on a tire rotation for $30. I declined an additional upsell of $120 for alignment. I was charged $75 for Lia to check exhaust rattle (bend over and look under the car). I was quote $150 for welding a piece of metal to quiet the rattle. I was also recommended a list of maintenance items totaling over $3000 dollars. I did not need an alignment, I did not need an a/c recharge, I did not need my brakes replaced (about $1500 of the $3000). I could not trust Lia with their assessment on the other $1500 of maintenance items. I declined not only the maintenance items but the requested light bulb, reasonable wiper service, and exhaust weld, because I would` rather give my business to trustworthy virtuous business owners. Not business owners who look to eat by taking food off others' plates. If I accepted the $3000 of maintenance work, would they have left my car with grease stains, and a pile of nature they pulled "from" my air filter as they did when declining the maintenance work? My fault for going to Lia for service. I will accept the $75 for the "bend down and look under the car" charge as a reminder not to return again.

Ryan T.

Mar 11, 2022

Yelp

Went there to purchase a car, asked for no warranty and the finance person without my knowledge lowered my APR to pack in a 2400 dollar warranty and if I didn't care about it and planned on paying monthly I wouldn't have noticed but because I am paying the entire loan off in full I'll notice that I'm paying 2400 mote then I'm supposed to. Then when I canceled the warranty the very next day I was told the money would be refunded back. It's now been 3 months and still have not received a refund on my loan and can't pay off the loan in full til they either refund the loan company or I pay the extra 2400 and hope that I'm reimbursed at some point. Meanwhile I'm accumulating interest on something I never asked to buy and have called them multiple times and spoke to the loan company and warranty company. Spent several hours missing work driving there ofcourse still haven't received my refund. If you like being lied to and stolen from then Lia is where to go. At this point my last correspondence was with Nuno Marques who said by the end of the day it would be taken care of. As of now I'm in the process of filling a letter of intent and a lawsuit to follow. Again avoid this dealership unless you don't care about being ripped off. Shouldn't take over 3 months to be reimbursed for a warranty I never asked for. And I see that the dealership is responding to these reviews so if you're interested I have all recorded of your employees admitting to price packing which at the least is unethical and I'm pretty sure is illegal. But if you want I'm happy to help you out with all the proof I have that this happened intentionally. I was patient for 3 months but at what point is it too long to have to wait for a refund of something I didn't want to begin with?

Ryan T.

Mar 10, 2022

Yelp

Went there to purchase a car, asked for no warranty and the finance person without my knowledge lowered my APR to pack in a 2400 dollar warranty and if I didn't care about it and planned on paying monthly I wouldn't have noticed but because I am paying the entire loan off in full I'll notice that I'm paying 2400 mote then I'm supposed to. Then when I canceled the warranty the very next day I was told the money would be refunded back. It's now been 3 months and still have not received a refund on my loan and can't pay off the loan in full til they either refund the loan company or I pay the extra 2400 and hope that I'm reimbursed at some point. Meanwhile I'm accumulating interest on something I never asked to buy and have called them multiple times and spoke to the loan company and warranty company. Spent several hours missing work driving there ofcourse still haven't received my refund. If you like being lied to and stolen from then Lia is where to go. At this point my last correspondence was with Nuno Marques who said by the end of the day it would be taken care of. As of now I'm in the process of filling a letter of intent and a lawsuit to follow. Again avoid this dealership unless you don't care about being ripped off. Shouldn't take over 3 months to be reimbursed for a warranty I never asked for. And I see that the dealership is responding to these reviews so if you're interested I have all recorded of your employees admitting to price packing which at the least is unethical and I'm pretty sure is illegal. But if you want I'm happy to help you out with all the proof I have that this happened intentionally. I was patient for 3 months but at what point is it too long to have to wait for a refund of something I didn't want to begin with?

Hu Đ.

Dec 22, 2021

Yelp

my car just change tires here on saturday 18dec then on 21dec, 1 of the tire broke. i thought i was hit nail or rock but no. i have long tear between rubber and metal part. i brought in because it was the bad tire and it need to get change but they decided it was my fault that i hit something. but it hadnt any scratch on the tire and the cover. they let me wait for 4 hours then said the company wont cover for it and i have to pay from my pocket to fix it. so rather protect client, they protect their supplier for selling bad tire.

Kishi W.

Nov 4, 2021

Yelp

Came in for a simple window washer pump repair. Employees had to take the right passenger tire off in order to do the repair. The employees did not put on 2 of my lugnuts and the other three are loose. I was on the highway when I heard a sound. Contacted the place when I stated I could have been killed if my tire came off on the highway esp with my child in the vehicle. I contacted the dealership, was hung up on numerous times, finally I got in touch with the manager who said "oops it was a simple mistake." I have now contacted my attorney after getting the brush off and the better business bureau. Avoid at all costs unless you don't care about your life. This is gross negligence, incompetence, and a safety hazard.

Joshua M.

Aug 14, 2021

Yelp

I just bought a 2016 Kia Sorento from Lia Toyota of Wilbraham and couldn't be more happy with my experience. I've dealt with several different sales consultants over the last 2 months and Paige from Lia Toyota was easily the best. She earned my trust right away and she made the entire process so easy and painless for me. My vehicle was registered, insured, inspected, and ready to be driven home in 1 afternoon. She kept me posted with updates through the whole process. The finance department was also very easy and pleasant to work with. Paige and Lia Toyota made me realize that buying a vehicle can actually be a smooth and enjoyable experience and I would highly recommend them to anybody.

Pat P.

Sep 28, 2020

Yelp

On Sept 11th I visited the dealership and Alek was my sales person. He was very pleasant and I did purchase a vehicle. But after that there was total break down of any service. There is a total lack of communication as to what was going to happen. I had to call to check on the when the vehicle would be delivered. I was told the following Friday or the following Tuesday. On Thursday I had heard NOTHING, so I called AGAIN to see what was happening- and I was told it would be delivered on TUESDAY. So I made sure that I was available on Tuesday waiting for the call to say all set meet at the DMV ( since I was to have my plates transferred). NOTHING. I called and was told the vehicle was registered and it would be delivered on WEDNESDAY to my home. Wednesday morning the vehicle arrived 12 days after purchase. I was ready to put my current plates on - but I was told they weren't transferred I had new plates. The driver called the dealership and I was told that Alek would call me. Guess what it is now 5 days and I have not heard from anyone at the dealership. I you can go some where else. Sell and forget the buyer must be their motto

Mike B.

Oct 11, 2018

Yelp

My salesman Andre was great and I was much more aggressive about buying a car than he was trying to push one on me. After a tedious process (that I caused) I spoke with a sales manager who accepted a deal I offered and the terms I would need to purchase under. I came in and waited much longer than anticipated and came to the table to sign a deal that did not meet what I stated I needed. The finance manager attempted to do what he could to get close but I had a firm stance and it was not meeting my number. I left understanding issues happen and I did not make a scene or cause a commotion. I however, took information the finance manager gave me and did my research to find a way to make the purchase work. I sent in the email with the details. No response. I followed up with another email to my sales email address to make sure he received. No response. I called and left a voicemail. No response. This is all over 5 days or so. I sent a last email to the sales address stating they must just be done with me? No response. I want to buy a car from you at the agreed price. I came to do that. I came back to you after your side of the agreement was not met with a compromise to make it work and was never responded to. Very disappointed to have gone through all of this to be ghosted in the end. I push hard to benefit myself, that is true. But a reaction after the fact would have been great.Follow up... I'd be remiss not to follow up! With-in an hour or two of posting about my experience I was called by my salesman (encouraged by his GM). He was not up to date on the happenings and thought someone had called me. They of course had not. He let me know that he would talk to the people he needed to and if that person was not able to call me back that he would call me back himself. Sit down if you are standing... but he did not. I have to assume they are praying this car sells before long so they can say they are so sorry but the vehicle is no longer available. Why am I still trying? Because I like the car and the last email I sent would work out to a great purchase for me. Anything past that at this point is not worth the bother.

Shutter G.

Jan 25, 2018

Yelp

I recently purchased a 2015 Rav4 from Lia. My sales person was Mark Poirier. Probably one of the best car purchasing experiences I have ever had. Mark was very professional, answered all my questions and no pressure to purchase. I got mid range kelly blue book value on my trade in which I thought was very fair. I would definitely recommend going to see Mark if your looking for a vehicle.

Ana R.

Dec 27, 2016

Yelp

Great experience. They were all very helpful in getting the best car for your needs. Alek Godlew was my salesman which was always approachable and answer all questions I had. I love my 4runner.