Reviews
219hkalucki
Jun 8, 2026
DealerRaterI bought Toyota Corolla 2025 two weeks ago. It was cloudy,dark day.Next day when I went to pick up my new car,was nice sunny weather so I noticed a lot of scratches,but manager told me me you should look look at the car before I bought it I think Toyota dealer should look at the car before selling. I didnt like the way how he was talking to me.
hkalucki
Jun 8, 2026
DealerRaterI bought Toyota Corolla 2025 two weeks ago. It was cloudy,dark day.Next day when I went to pick up my new car,was nice sunny weather so I noticed a lot of scratches,but manager told me me “you should look look at the car before I bought it” I think Toyota dealer should look at the car before selling. I didn’t like the way how he was talking to me.
JustAGuy
Feb 23, 2026
DealerRaterUnfortunately they operate with bait & switch tactics. The car we went to see clearly had minor exterior damage not shown in the photos, (at least 10 scratches, scuffs, and a dent) but we were lied to by Matt and said it didn't have any damage. We were also told we wasted the dealerships time, although we actually saved them time by not sitting inside for an hour listening to a sales pitch on a car we weren't going to buy. Avoid all Lia dealerships.
JustAGuy
Feb 23, 2026
DealerRaterUnfortunately they operate with bait & switch tactics. The car we went to see clearly had minor exterior damage not shown in the photos, (at least 10 scratches, scuffs, and a dent) but we were lied to by Matt and said it didn't have any damage. We were also told we wasted the dealerships time, although we actually saved them time by not sitting inside for an hour listening to a sales pitch on a car we weren't going to buy. Avoid all Lia dealerships.
ladydi0724
Dec 10, 2025
DealerRaterThey are honest and thorough. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything.
ladydi0724
Dec 10, 2025
DealerRaterThey are honest and thorough. David Greenlaw takes excellent care in making sure you know all of your options and takes time to explain everything.
lcocotas2
Dec 9, 2025
DealerRaterDavid Greenlaw is my service advisor. He is so kind and helpful every time. I think he is great and a real asset to Lia Toyota!
lcocotas2
Dec 9, 2025
DealerRaterDavid Greenlaw is my service advisor. He is so kind and helpful every time. I think he is great and a real asset to Lia Toyota!
nathanmaggio
Nov 25, 2025
DealerRaterI wanna say how disappointed I am with Lia Toyota. I was nothing but clear with Lasharie and David about the vehicle I wanted and the price I came in for. I asked for an out the door price in paperwork and I was texted an image from a different phone number as assurance but now I am realizing the paperwork was a fake to get me to come in. We drove 90 minutes each way to come get our familys first new car and right away there was an error where we could either: (a) pay more for a car we didnt ask for, or (b) buy a car sign unseen. That really sucks and plays into the terrible reputation that car salespeople have rightfully earned. It was a big trust breaker. Hared my experience here. Don't trust them. Go to Carvana instead.
nathanmaggio
Nov 25, 2025
DealerRaterI wanna say how disappointed I am with Lia Toyota. I was nothing but clear with Lasharie and David about the vehicle I wanted and the price I came in for. I asked for an out the door price in paperwork and I was texted an image from a different phone number as assurance — but now I am realizing the paperwork was a fake to get me to come in. We drove 90 minutes each way to come get our family’s first new car and right away there was “an error” where we could either: (a) pay more for a car we didn’t ask for, or (b) buy a car sign unseen. That really sucks and plays into the terrible reputation that car salespeople have rightfully earned. It was a big trust breaker. Hared my experience here. Don't trust them. Go to Carvana instead.
mjbdunphy
Nov 19, 2025
DealerRaterMy experience at Lia Toyota of Wilbraham was very good. Shawn (Roberge) was very knowledgeable, patient, and had a good sense of humor! I did not feel pressured to buy the vehicle. After buying the car, Shawn sat with me in the car and helped me set up all my screen options.
mjbdunphy
Nov 19, 2025
DealerRaterMy experience at Lia Toyota of Wilbraham was very good. Shawn (Roberge) was very knowledgeable, patient, and had a good sense of humor! I did not feel pressured to buy the vehicle. After buying the car, Shawn sat with me in the car and helped me set up all my screen options.
mlkjgill
Nov 18, 2025
DealerRaterQuick transaction. I bought the vehicle within 2 hours. Just what I expect. No hassle
mlkjgill
Nov 18, 2025
DealerRaterQuick transaction. I bought the vehicle within 2 hours. Just what I expect. No hassle
irism5931
Oct 22, 2025
DealerRaterShane Jones Was very polite and helpful He explained to us everything carefully and with very good patience answered all my questions He was very professional and very knowledgeable with the details on the service that my vehicle had He is a very smart person And I believe he has potential
irism5931
Oct 22, 2025
DealerRaterShane Jones Was very polite and helpful He explained to us everything carefully and with very good patience answered all my questions He was very professional and very knowledgeable with the details on the service that my vehicle had He is a very smart person And I believe he has potential
Dfourni
Oct 12, 2025
DealerRaterThe service was fine. Couldve done a little better job when they did the ceramic coating.
Dfourni
Oct 12, 2025
DealerRaterThe service was fine. Could’ve done a little better job when they did the ceramic coating.
alfiegirl1
Oct 5, 2025
DealerRaterI was so pleased with the whole process. I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership was accommodating and friendly. Richard was also helpful with all the paperwork. I can't say enough good things about this experience.
alfiegirl1
Oct 5, 2025
DealerRaterMy experience was the best, thanks to Mark Poirier and Richard Greenway. They both made it comfortable and pleasant.
alfiegirl1
Oct 5, 2025
DealerRaterI was so pleased with the whole process. I met with Mark Poirier who guided me through and helped me choose the best option for me. His knowledge was invaluable. Everyone at the dealership was accommodating and friendly. Richard was also helpful with all the paperwork. I can't say enough good things about this experience.
krp
Sep 26, 2025
DealerRaterMike wroth was excellent to work with. Even though they didn't have exact car I wanted on site Mike was able to get it there within a week and kept in constant contact with me. I also want to mention Amy in service she went above and beyond for my first interaction with them to get my inspection
krp
Sep 26, 2025
DealerRaterMike wroth was excellent to work with. Even though they didn't have exact car I wanted on site Mike was able to get it there within a week and kept in constant contact with me. I also want to mention Amy in service she went above and beyond for my first interaction with them to get my inspection
merilda56
Sep 25, 2025
DealerRaterGreat service , special shoutout to Amy Takorian, David Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfied and grateful for the excellent customer service they provided. My appreciation to those 3 individuals at Lia Toyato of Wilbraham.
merilda56
Sep 25, 2025
DealerRaterGreat service , special shoutout to Amy Takorian, David Pedraza and Richard Greenaway. My experience with them was great, they let me feel welcome and gave me the option for the right vehicle. I am satisfied and grateful for the excellent customer service they provided. My appreciation to those 3 individuals at Lia Toyato of Wilbraham.
Asappi44
Aug 25, 2025
DealerRaterGreat service from Goncalo Costa. I received the best service from him. He is a great sales man
smburns1001
Aug 25, 2025
DealerRaterMy service experience was excellent. My service advisor Nicole Bourassa took the explained to me in full detail of the service process. Nicole contacted me with the recommend service options after the inspection of my vehicle in a timely manner. I was notified earlier than I expected when my vehicle was ready for me to pick up. Her professionalism was great throughout the process.
smburns1001
Aug 25, 2025
DealerRaterMy service experience was excellent. My service advisor Nicole Bourassa took the explained to me in full detail of the service process. Nicole contacted me with the recommend service options after the inspection of my vehicle in a timely manner. I was notified earlier than I expected when my vehicle was ready for me to pick up. Her professionalism was great throughout the process.
Asappi44
Aug 25, 2025
DealerRaterGreat service from Goncalo Costa. I received the best service from him. He is a great sales man
tshurt
Aug 18, 2025
DealerRaterDavid Greenlaw is awesome! Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well.
tshurt
Aug 18, 2025
DealerRaterDavid Greenlaw is awesome! Very friendly and helpful without being pushy. He offered his recommendations and suggested things that could wait until the next visit, as well.
samt5124
Aug 4, 2025
DealerRaterThe dealership is always clean and the service is always top notch, they get you in and treat you like family, very happy with the service there.
samt5124
Aug 4, 2025
DealerRaterThe dealership is always clean and the service is always top notch, they get you in and treat you like family, very happy with the service there.
clarkb5
Aug 1, 2025
DealerRaterI was so happy that your dealership was able to locate the Tacoma I wanted with manual transmission! Roger Larocque was very helpful and informative. Thank you so much! Mike Jacques.
clarkb5
Aug 1, 2025
DealerRaterI was so happy that your dealership was able to locate the Tacoma I wanted with manual transmission! Roger Larocque was very helpful and informative. Thank you so much! Mike Jacques.
mattnh42
Jul 10, 2025
DealerRaterAs soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase.
mattnh42
Jul 10, 2025
DealerRaterAs soon as I got out of my car, I was helped immediately. Long story short got exactly what I was looking for and very pleased with my purchase.
paulcoly2011
Jun 11, 2025
DealerRaterPoor communication skills. They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was the only text I received till 6:30 pm. At 6:20, I started worrying and asking for my car. No one knew the status of my car. The gentleman I was talking to went to the back, talked to the mechanic, came back to the common area, avoiding me. At that time, I observed through the glass door, my car being finally put on the oil change deck. 8 min later, I saw them lowering the deck with my car on it. Oil change was already done in 8 minutes. They drove my car out of the oil change station to hand it to me. It took me 2 Hours 17 minutes for an oil change that lasted 5 minutes: this is a problem! The second problem, is it technically OK to do an oil change in 5 minutes? I just think this place is not a good place to go. Sorry for having been so long. I just needed to vent. Last year, I almost lost my engine after an oil change at this same place. They did not put correctly the plug after oil change and I lost all the engine oil on Route 90, driving with an oil empty engine.
paulcoly2011
Jun 11, 2025
DealerRaterPoor communication skills. They are far away of their schedule. I was scheduled for 4:30. I was in at 4:10, did formalities, received a text from the staff in charge. It was the only text I received till 6:30 pm. At 6:20, I started worrying and asking for my car. No one knew the status of my car. The gentleman I was talking to went to the back, talked to the mechanic, came back to the common area, avoiding me. At that time, I observed through the glass door, my car being finally put on the oil change deck. 8 min later, I saw them lowering the deck with my car on it. Oil change was already done in 8 minutes. They drove my car out of the oil change station to hand it to me. It took me 2 Hours 17 minutes for an oil change that lasted 5 minutes: this is a problem! The second problem, is it technically OK to do an oil change in 5 minutes? I just think this place is not a good place to go. Sorry for having been so long. I just needed to vent. Last year, I almost lost my engine after an oil change at this same place. They did not put correctly the plug after oil change and I lost all the engine oil on Route 90, driving with an oil empty engine.
jlusignan
May 30, 2025
DealerRaterCommunications has been terrible. I have left 3 phone message over the last week. They did not return my call. I just needed a few moments of there time to clarify an issue. The issue remains unresolved.
jlusignan
May 30, 2025
DealerRaterCommunications has been terrible. I have left 3 phone message over the last week. They did not return my call. I just needed a few moments of there time to clarify an issue. The issue remains unresolved.
Emily Podworski
May 28, 2025
DealerRaterI love how everyone that works there is so supportive, kind and so very helpful.
Emily Podworski
May 28, 2025
DealerRaterI love how everyone that works there is so supportive, kind and so very helpful.
Ggeanejr
May 20, 2025
DealerRaterAlways such a great experience at Lia Toyota of Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and shes Awesome! Does everything she can to help you and always makes sure you fully understand everything before you leave!
Ggeanejr
May 20, 2025
DealerRaterAlways such a great experience at Lia Toyota of Wilbraham! Nicole Bourassa From the service department is who I usually deal with when I go there and she’s Awesome! Does everything she can to help you and always makes sure you fully understand everything before you leave!
Bogoldrite
May 3, 2025
DealerRaterEasy to work with. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options.
Bogoldrite
May 3, 2025
DealerRaterEasy to work with. Never felt any pressure to make a decision. Michael Whitsett was patient, explaining pros and cons of my various options.
Onder Akyay
Apr 30, 2025
DealerRaterI had an appointment at 10:00AM today for simple oil change, after 2 hours I checked with the service advisor and been told that it wouldnt be any longer and half and hour later I checked with them again and they couldnt even get done anything. I just got my car back after 2 and half hours later without having simple oil change. And all they can say they are sorry about it. Just wasted my time. I dont recommend this place for service.
Onder Akyay
Apr 30, 2025
DealerRaterI had an appointment at 10:00AM today for simple oil change, after 2 hours I checked with the service advisor and been told that it wouldn’t be any longer and half and hour later I checked with them again and they couldn’t even get done anything. I just got my car back after 2 and half hours later without having simple oil change. And all they can say they are sorry about it. Just wasted my time. I don’t recommend this place for service.
Mazhar Ali
Apr 23, 2025
DealerRaterBeen a month since I purchased a vehicle, keep giving me run around regarding the delivery. Havent received the delivery been a month. Do not buy a car from them. Worse customer service ever.